fix problems on Cognia Observations [iphone]

—— Run into issues on Cognia Observations? Get help pending when official support gets back to you!

Cognia Observations

Info:

company: Advance Education, Inc.

: https://www.cognia.org/contact/

: www.cognia.org

Chat with our AI-based Cognia Observations Support

🛠️ Common Cognia Observations Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

New update awkward on iPad with keyboard

Fix: Check the keyboard settings on your iPad. Go to Settings > General > Keyboard and ensure that 'Enable Keyboards' is turned on. You can also... ⇲

Horizontal view not available

Fix: Check if the app has a setting for orientation. Open the app, go to Settings (if available), and look for an option to enable landscape mode... ⇲

Account issue

Email address used as teacher name

Fix: Check your profile settings within the app. Go to your account settings and see if you can edit your display name to replace the email addre... ⇲

Compatibility issue

Cognia Observations not working on devices

Fix: Ensure that your device is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates.... ⇲

UI issue

Does not orient to landscape setting

Fix: Check if the orientation lock is enabled on your iPad. Swipe down from the top-right corner to access the Control Center and ensure that the... ⇲

Rating numbers sometimes do not show up

Fix: Try refreshing the app by closing it completely and reopening it. This can help reload any missing data. If the issue persists, check for an... ⇲

Limiting orientation on iPad is unreasonable

Fix: If the app does not support landscape mode, consider using it in portrait mode for now. You can provide feedback through the app's settings... ⇲

Keyboard usage on iPad is ineffective

Fix: Check the keyboard settings in the app. Some apps have specific keyboard shortcuts or settings that can enhance usability. Look for a help o... ⇲

Loading issue

Application stuck on welcome screen

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the Home button) and swiping the app off the screen. The... ⇲

Crashes issue