fix problems on Qoo10 [iphone]

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—— Run into issues on Qoo10? Get help pending when official support gets back to you!

Qoo10 - Best Online Shopping
Info:
company: Qoo10 Pte Ltd
: https://www.qoo10.sg/gmkt.inc/CS/NHelpHome.aspx
: www.qoo10.sg
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Search issue

Address search function is redundant

Fix: Instead of using the address search function, manually enter your address in the 'My Account' section under 'Address Book'. This can help en... ⇲
 
Bugs issue

Pre-filled wrong address

Fix: Go to 'My Account' and check the 'Address Book' section. Edit any incorrect addresses and ensure that your preferred address is set as the d... ⇲

Multiple attempts needed to complete orders

Fix: Ensure that your payment method is valid and has sufficient funds before attempting to place an order. This can help reduce the number of at... ⇲

Inconsistent pricing after applying coupons

Fix: Before applying a coupon, check the terms and conditions to ensure it is valid for the items in your cart. This can help avoid confusion abo... ⇲
 
UI issue

Difficult to navigate

Fix: Create a list of your frequently purchased items or categories and bookmark them if the app allows. This can help you quickly access what yo... ⇲
 
Payments issue

Hidden costs on products

Fix: Always check the total cost breakdown before finalizing your purchase. Look for any additional fees listed in the checkout summary to avoid... ⇲

Checkout process is complicated

Fix: Take your time during the checkout process and read each step carefully. Make sure to fill out all required fields accurately to avoid error... ⇲

High shipping fees

Fix: Look for promotions or discounts on shipping fees that may be available during checkout. Sometimes, there are offers for free shipping on ce... ⇲
 
Freezing issue

Qoo10 freezes and jumps around

Fix: Try closing the app completely and restarting it. This can help clear any temporary glitches that may be causing the freezing. OR Ensure... ⇲
 
Customization issue

Limited product options

Fix: Expand your search criteria by using broader keywords or exploring different categories within the app. This may help you find more product... ⇲
 
Updates issue

No international shipping updates

Fix: Keep track of your order status through the 'My Orders' section in the app. This will provide you with the latest updates on your shipment.... ⇲

No delivery date estimates

Fix: Check the estimated delivery time provided at checkout. If it is not available, you can use the tracking feature to monitor your order's pro... ⇲
 
Support issue

Defective product resolution is slow

Fix: Document the issue with the defective product by taking photos and keeping all relevant order information handy. This will help expedite the... ⇲

Poor customer support

Fix: Utilize the app's self-help resources, such as FAQs or community forums, which may provide answers to your questions without needing to cont... ⇲
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 what users are saying
Good experience
91.9%

Neutral
4.6%

Bad experience
3.5%

~ from our NLP analysis of 2,824 combined software ratings.

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 Private Data Qoo10 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics