fix problems on Skyeng [iphone]

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—— Run into issues on Skyeng? Get help pending when official support gets back to you!

Skyeng: Learn English
Info:
company: AGATON LIMITED
: https://helpcenter.skyeng.ru/students
: skyeng.ru
Chat with our AI-based Skyeng Support
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Support issue

Support is unresponsive

Fix: Try reaching out to support through multiple channels, such as in-app messaging, email, or social media. Sometimes, different channels yield... ⇲

Delayed teacher assignment

Fix: Be proactive by checking the app regularly for updates on teacher assignments. If you notice a delay, consider reaching out to support for c... ⇲

Technical issues unresolved for months

Fix: Document the issues you are facing and keep a record of any communication with support. This can help you follow up effectively. OR Look... ⇲

Quality of service declining

Fix: Provide constructive feedback through the app to highlight specific areas of concern. This can help the service improve over time. OR Con... ⇲
 
UI issue

Website version is poor

Fix: If you encounter issues on the website, try clearing your browser's cache and cookies, as this can resolve many loading and display problems... ⇲
 
Offline issue

No offline access

Fix: Download any available lesson materials or resources while you have internet access. This way, you can review them offline. OR Check if t... ⇲
 
Features issue

Grammar trainer not available

Fix: Look for alternative grammar resources or apps that can supplement your learning while you wait for this feature to be added. OR Engage w... ⇲

Cannot repeat learned words

Fix: Create a personal list of words you want to practice and review them regularly. You can use flashcards or a note-taking app for this. OR... ⇲

Words not added to the dictionary

Fix: Manually add words to a personal vocabulary list using a note-taking app or flashcard app to keep track of new vocabulary. OR Provide fee... ⇲
 
Payments issue

Refund requests are ignored

Fix: Document your refund request with screenshots and details, then resend it through the app or email. Make sure to follow up if you do not rec... ⇲
 
Performance issue

Inconsistent app performance

Fix: Ensure your app is updated to the latest version, as updates often fix bugs and improve performance. Check the App Store for updates. OR... ⇲
 
Translation issue

Poor translation quality

Fix: Use a different translation app or service to cross-check translations provided by the app. This can help you verify accuracy. OR Provide... ⇲
 
Settings issue

Missing option to set English as primary language

Fix: Check the app settings for a language preference option. If it’s not available, consider using the app in a different language that you are... ⇲
 
Audio issue

No voice pronunciation option

Fix: Use external resources like online dictionaries or language learning platforms that offer pronunciation features to supplement your learning... ⇲
 
Loading issue

Long loading times

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try moving closer to the router or switching to mobile data if a... ⇲
 
Crashes issue

Frequent app crashes

Fix: Make sure your device's operating system is up to date, as compatibility issues can cause crashes. Check for updates in your device settings... ⇲
 
Syncing issue

Inconsistent progress tracking

Fix: Keep a personal log of your progress outside the app, noting what you have learned and completed. This can help you track your learning inde... ⇲

Progress resets unexpectedly

Fix: Regularly back up your progress by taking screenshots or notes of your achievements, so you can track your learning even if the app resets.... ⇲
 
Bugs issue

Training sessions not counted

Fix: Keep a personal record of your training sessions to track what you have completed. This can help you identify discrepancies in the app. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.1%

Bad experience
3.3%

Neutral
1.5%

~ from our NLP analysis of 1,684 combined software ratings.

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 Private Data Skyeng collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • Usage Data

  Cost of Subscriptions
  1. Skyeng Self-Study: $5.49 Access to all lessons
  2. Skyeng Self-Study: $28.49 Access to all lessons
  3. Skyeng Self-Study: $2.99 Access to all lessons
  4. Skyeng Self-Study: $18.49 Access to all lessons
  5. Skyeng Self-Study: $13.99 Access to all lessons
  6. Skyeng Self-Study: $9.49 Access to all lessons