fix problems on Navy COOL [iphone]

—— Run into issues on Navy COOL? Get help pending when official support gets back to you!

Navy COOL

Info:

company: Program Executive Office for Enterprise Information Systems, Sea Warrior Program

: https://navymil.zendesk.com/hc/en-us/requests/new

Chat with our AI-based Navy COOL Support

🛠️ Common Navy COOL Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Database update takes over 24 hours

Fix: Ensure that your device is connected to a stable Wi-Fi network. A weak or unstable connection can prolong the update process. If possible, t... ⇲

Bibs never load

Fix: Try clearing the app's cache. Go to your iPhone's Settings > General > iPhone Storage > Navy COOL > Offload App. This will remove the app bu... ⇲

Crashes issue

Navy COOL crashes immediately after opening

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the Navy COOL app off the s... ⇲

Navy COOL does not run at all

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. If an update... ⇲

UI issue

Tutorial won't close

Fix: Try tapping the 'X' or 'Close' button multiple times, as it may be unresponsive. If that doesn't work, force close the app and reopen it to... ⇲

Loading issue

Long boot time for disclosure statement

Fix: Ensure that your device has enough free storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files to fre... ⇲

Slow issue

Navy COOL is slow

Fix: Close any other apps running in the background. Double-click the home button (or swipe up from the bottom) and swipe up on apps you are not... ⇲

Content issue

No real information or study material

Fix: Explore the app's settings or menu options to see if there are additional resources or sections that may not be immediately visible. Sometim... ⇲

Downloads issue

Download error on Apple and Android

Fix: Check your device's storage space. Ensure you have enough space to download the app. Go to Settings > General > iPhone Storage (or equivalen... ⇲