fix problems on Xpress [iphone]

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—— Run into issues on Xpress ? Get help pending when official support gets back to you!

Xpress by FCB
Info:
company: First Community Bank (VA)
: https://www.firstcommunitybank.com
: www.firstcommunitybank.com
Chat with our AI-based Xpress Support
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Account issue

Account gets locked frequently

Fix: 1. Ensure you are entering the correct login credentials. Double-check for any typos in your username or password. 2. If you forget your pas... ⇲
 
Loading issue

Pending transactions take too long to show

Fix: 1. Refresh the app by pulling down on the transaction list to update the data. 2. Check your internet connection; a slow connection can dela... ⇲
 
UI issue

Confusing interface with multiple accounts

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take notes on where to find specific accounts or features. 2. Use the... ⇲

Transaction history is not separated by account

Fix: 1. Manually filter transactions by account if the app allows it. Look for a filter or sort option in the transaction history section. 2. Kee... ⇲

No running balance feature

Fix: 1. Manually calculate your running balance by keeping track of your transactions and adding or subtracting from your last known balance. 2.... ⇲

Active loans cannot be viewed or paid in app

Fix: 1. Check if there is a separate section in the app for loans or debts. Sometimes, loan information is located in a different part of the app... ⇲
 
Updates issue

Xpress requires constant updates

Fix: 1. Enable automatic updates for the app by going to Settings > App Store > App Updates and toggling it on. This will ensure you always have... ⇲
 
Slow issue

Deposit setup process is slow

Fix: 1. Ensure you have a stable internet connection before starting the deposit process. 2. Follow the deposit instructions carefully and ensure... ⇲
 
Support issue

Local branch service is lacking

Fix: 1. Use the app to find alternative branches or ATMs that may offer better service. 2. Utilize online banking features for transactions that... ⇲
 
Payments issue

Difficult to schedule payments

Fix: 1. Review the payment scheduling feature in the app. Ensure you are following the correct steps to set up a payment. 2. Use reminders on you... ⇲
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 what users are saying
Good experience
96.4%

Bad experience
2.1%

Neutral
1.6%

~ from our NLP analysis of 7,511 combined software ratings.

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 Private Data Xpress collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location