fix problems on AYA MBanking 2.0 [iphone]

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—— Run into issues on AYA MBanking 2.0? Get help pending when official support gets back to you!

AYA mBanking 2.0
Info:
company: AYA Bank
: http://ayabank.com
: ayabank.com
Chat with our AI-based AYA mBanking 2.0 Support
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UI issue

Transaction history not sortable by date

Fix: Check if there is a filter or sort option in the transaction history section of the app. Look for icons or dropdown menus that may allow you... ⇲

Difficult to locate highlighted items

Fix: Try using the search function within the app, if available, to quickly find highlighted items. Look for a magnifying glass icon or a search... ⇲

Confusing user interface

Fix: Take some time to explore the app's features and layout. Look for a help or tutorial section within the app that may provide guidance on how... ⇲

Inability to view transaction history easily

Fix: Check if there is a dedicated section for transaction history in the app's main menu. If not, try looking under 'Accounts' or 'Statements'.... ⇲

Error messages unclear

Fix: Take a screenshot of the error message and note down any error codes. This can help you troubleshoot the issue more effectively by searching... ⇲

No option to check balance on app

Fix: Look for a 'Balance' or 'Accounts' section in the app. It may be located in the main menu or under your account details. OR As a workarou... ⇲

Design resembles a gaming app

Fix: If the design is distracting, try to focus on the functional aspects of the app. Familiarize yourself with the layout to improve your naviga... ⇲
 
Slow issue

AYA mBanking 2.0 occasionally lags

Fix: Ensure that your iPhone is running the latest version of iOS by going to 'Settings' > 'General' > 'Software Update'. Keeping your device upd... ⇲
 
Login issue

Frequent login issues

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Fingerprint login not functioning

Fix: Go to 'Settings' > 'Touch ID & Passcode' and ensure that 'iPhone Unlock' and 'iTunes & App Store' are enabled. Then, re-enable fingerprint l... ⇲
 
Messages issue

Cannot receive OTP SMS outside office hours

Fix: Ensure that your phone number is correctly registered with the bank and that you have a good signal. Check your SMS settings to ensure that... ⇲
 
Installation issue

AYA mBanking 2.0 requires frequent reinstallation

Fix: Check for updates to the app in the App Store. Keeping the app updated can resolve bugs that may cause it to malfunction. OR If the app c... ⇲
 
Customization issue

Lack of font customization options

Fix: Check the app settings for any available options to change the font style or size. If none are available, consider adjusting the overall tex... ⇲
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 what users are saying
Good experience
64.4%

Bad experience
28.6%

Neutral
7.0%

~ from our NLP analysis of 402 combined software ratings.

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 Private Data AYA mBanking 2.0 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Diagnostics