fix problems on M-PESA [iphone]

—— Run into issues on M-PESA ? Get help pending when official support gets back to you!

M-PESA for Business

Info:

company: Safaricom Limited

: https://www.safaricom.co.ke/about/contact-us

: www.safaricom.co.ke

Chat with our AI-based M-PESA Support

🛠️ Common M-PESA Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

M-PESA hangs

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲

graphs not working

Fix: 1. Check for internet connection: Ensure that your device is connected to a stable Wi-Fi or cellular network. Poor connectivity can prevent... ⇲

Syncing issue

does not update transactions

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. If you are on Wi-Fi, try switching to mobile data or vice v... ⇲

not showing recent transactions

Fix: 1. Refresh the transaction list: Pull down on the transaction list to refresh it. This can help load the most recent transactions. 2. Check... ⇲

UI issue

permanently shows error message

Fix: 1. Restart the app: Force close the app and reopen it. This can sometimes clear temporary errors. 2. Check for system updates: Go to Setting... ⇲

Compatibility issue

can't install on iOS 14

Fix: 1. Check compatibility: Ensure that your device meets the minimum requirements for the M-PESA app. If it is not compatible with iOS 14, you... ⇲

Messages issue

does not send statements

Fix: 1. Check your email settings: Ensure that the email address linked to your M-PESA account is correct. Go to the app settings and verify your... ⇲

Loading issue

takes too long to load transactions

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. Switch between Wi-Fi and mobile data to see if it... ⇲

Updates issue

requires update but no updates available

Fix: 1. Check for iOS updates: Go to Settings > General > Software Update to ensure your iPhone is running the latest version of iOS. Sometimes,... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

88.8%

Bad experience

8.8%

Neutral

2.5%

~ from our NLP analysis of 80 combined software ratings.

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Private Data M-PESA collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Diagnostics
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Contacts
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics