fix problems on Canela.TV [iphone]

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—— Run into issues on Canela.TV? Get help pending when official support gets back to you!

Canela.TV - Series and Movies
Info:
company: Canela Media, Inc.
: https://www.canela.tv
: www.canela.tv
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Loading issue

Takes too long to open

Fix: Clear the app's cache by going to your iPhone settings, scrolling down to Canela.TV, and selecting 'Clear Cache' if the option is available.... ⇲
 
Ads issue

Too many commercials

Fix: Consider using the app during off-peak hours when fewer users might be online, potentially reducing the number of ads served. OR Look for... ⇲

Interruptions with excessive ads

Fix: Consider using the app during less busy times to see if the ad frequency decreases. This can sometimes help with the overall viewing experie... ⇲

No option to skip ads

Fix: Familiarize yourself with the ad duration and plan to engage in other activities during the ad breaks, such as preparing snacks or checking... ⇲
 
Compatibility issue

Canela.TV shuts off on Roku devices

Fix: Ensure that both the Canela.TV app and your Roku device are updated to the latest versions. Check for updates in the Roku settings and the a... ⇲
 
Login issue

Constantly logs out

Fix: Check your internet connection. A weak or unstable connection can cause the app to log you out. Try switching to a different Wi-Fi network o... ⇲
 
Glitches issue

Glitchy performance

Fix: Close other apps running in the background to free up resources. Double-tap the home button or swipe up from the bottom of the screen (for i... ⇲
 
Freezing issue

Screen freezes with poor reception

Fix: Try switching to a different network, such as mobile data if you are on Wi-Fi, or vice versa. This can help if the issue is related to netwo... ⇲
 
Customization issue

No English dubs available

Fix: Check if there are any settings within the app that allow you to change the audio language. Sometimes, this option is hidden in the playback... ⇲

Lack of subtitles

Fix: Check the app settings to see if there is an option to enable subtitles. This is often found in the playback settings. OR If subtitles ar... ⇲

Limited soap opera selection

Fix: Explore other streaming platforms that specialize in soap operas or have a broader selection. This can help you find the content you enjoy.... ⇲

Turkish series without endings

Fix: Look for fan forums or websites that discuss Turkish series to find out if there are alternative sources for the complete series. OR Cons... ⇲
 
Video issue

Image slows down while audio continues

Fix: Try restarting the app. Close it completely and reopen it to see if this resolves the sync issue. OR Check your internet connection. A sl... ⇲
 
Crashes issue

Stops working

Fix: Force close the app by swiping up from the bottom of the screen (or double-tapping the home button) and swiping away the Canela.TV app. Then... ⇲
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 what users are saying
Good experience
94.3%

Bad experience
3.2%

Neutral
2.6%

~ from our NLP analysis of 35,900 combined software ratings.

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 Private Data Canela.TV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics