fix problems on GoToMyPC [iphone]

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—— Run into issues on GoToMyPC? Get help pending when official support gets back to you!

GoToMyPC - Remote Access
Info:
company: GoTo Group, Inc.
: https://support.logmeininc.com/gotomypc
: get.gotomypc.com
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Crashes issue

GoToMyPC crashes with keyboard activation

Fix: To prevent crashes when activating the keyboard, ensure that your iPhone's software is up to date. Go to Settings > General > Software Updat... ⇲
 
UI issue

Onscreen keyboard required despite physical keyboard

Fix: Check the app's settings to see if there is an option to disable the onscreen keyboard when a physical keyboard is connected. Look for setti... ⇲

iPhone app does not auto-rotate to landscape

Fix: Ensure that your iPhone's orientation lock is disabled. Swipe down from the top-right corner of the screen to access the Control Center and... ⇲

Onscreen mouse and keyboard issues

Fix: If you are experiencing issues with the onscreen mouse and keyboard, try resetting the app settings. Go to the app's settings menu and look... ⇲

Landscape mode not functioning on iPhone

Fix: Ensure that your iPhone's orientation lock is disabled. Access the Control Center and check if the orientation lock is on. If it is, tap it... ⇲
 
Compatibility issue

Compatibility issues with new OS updates

Fix: After an OS update, check if there are any updates available for GoToMyPC in the App Store. Developers often release updates to ensure compa... ⇲

Inconsistent access from Linux-based browsers

Fix: If you are experiencing access issues from Linux-based browsers, try using a different browser that is known to be compatible with GoToMyPC,... ⇲
 
Slow issue

Typing delay in the app

Fix: To reduce typing delay, ensure that your internet connection is stable. A weak connection can cause lag. Try switching to a different Wi-Fi... ⇲

Slow typing or deleting characters on iPad

Fix: Check your iPad's performance by closing any unnecessary apps running in the background. Double-tap the home button (or swipe up from the bo... ⇲
 
Installation issue

Uninstall tool fails

Fix: If the uninstall tool fails, try manually deleting the app. Go to your iPhone's home screen, find the GoToMyPC app, press and hold the app i... ⇲
 
Payments issue

High subscription cost

Fix: If the subscription cost is a concern, consider evaluating your usage of the app. If you find that you are not using all the features, look... ⇲
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 what users are saying
Good experience
78.9%

Bad experience
17.6%

Neutral
3.5%

~ from our NLP analysis of 313 combined software ratings.

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 Private Data GoToMyPC collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics