fix problems on Ascension Rx [iphone]

—— Run into issues on Ascension Rx? Get help pending when official support gets back to you!

Ascension Rx

Info:

company: Ascension Health

: http://ascension.mobilepharmacyhelp.com/

Chat with our AI-based Ascension Rx Support

🛠️ Common Ascension Rx Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Ascension Rx logs out frequently

Fix: Check your device's settings to ensure that background app refresh is enabled for Ascension Rx. Go to Settings > General > Background App Re... ⇲

Cannot verify or update shipping address

Fix: Ensure that you are entering the shipping address in the correct format. Double-check for any typos or missing information. If the app has a... ⇲

UI issue

Clumsy interface

Fix: Take some time to familiarize yourself with the app's layout. Explore all the tabs and features to understand where everything is located. T... ⇲

Registration issue

Re-registration issues

Fix: If you are having trouble re-registering, ensure that you are using the correct email and password associated with your account. If you’ve f... ⇲

Bugs issue

Delayed medication delivery

Fix: Check your order status within the app. There may be updates or notifications regarding your delivery. If the app provides tracking informat... ⇲

RX transfer feature not functional

Fix: Ensure that you are following the correct steps for transferring an RX. Double-check the instructions provided in the app or on the website.... ⇲

Support issue

Inaccessible customer support

Fix: Look for any FAQs or help sections within the app that might provide answers to common issues. This can often resolve problems without needi... ⇲

No human contact for support

Fix: Look for any live chat options within the app or on the website. Some apps provide chat support even if it’s not immediately visible. OR... ⇲

Settings issue

No option to cancel prescriptions

Fix: Check if there is a 'Manage Prescriptions' section in the app. Sometimes, cancellation options are hidden under specific menus or settings.... ⇲

Compatibility issue

No touch ID support

Fix: Ensure that your device's Touch ID is enabled in the device settings. Go to Settings > Touch ID & Passcode and make sure it is set up correc... ⇲

Security issue

Frequent password changes required

Fix: Check if there are any security settings in your account that require frequent password changes. If so, consider using a password manager to... ⇲

Ascension Rx signs out every 60 seconds

Fix: Check your device's battery optimization settings. Sometimes, aggressive battery saving modes can interfere with app sessions. Disable any s... ⇲

Blank pages after login

Fix: Try logging out and then logging back in. This can refresh your session and potentially resolve the issue. OR Clear the app's cache and d... ⇲

Requires RX number to log in

Fix: Make sure you are entering the RX number correctly. Double-check for any typos or errors in the number you are inputting. OR If you are h... ⇲

Glitches issue

Glitchy performance

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Ascension Rx, and check for updates. Updates often fi... ⇲

Account issue