fix problems on FTWCCU [iphone]

—— Run into issues on FTWCCU? Get help pending when official support gets back to you!

FTWCCU

Info:

company: Fort Worth Community Credit Union

: http://www.ftwccu.org

: www.ftwccu.org

Chat with our AI-based FTWCCU Support

🛠️ Common FTWCCU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Deposits take too long to show up

Fix: Ensure that you are depositing checks before the cut-off time set by your bank. Check the bank's website or app for specific cut-off times f... ⇲

Mobile deposit imaging system is unreliable

Fix: Make sure you are using the latest version of the FTWCCU app. Go to the App Store, search for FTWCCU, and check if an update is available. U... ⇲

Network issue

FTWCCU frequently inaccessible

Fix: Check your internet connection. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the issue persists. A weak connect... ⇲

Support issue

Customer service response times are slow

Fix: Utilize the app's FAQ or help section for common issues. Many questions can be resolved without needing to contact customer service directly... ⇲

Payments issue

Check deposits often rejected

Fix: Double-check that you are endorsing the back of the check correctly. Ensure that you are signing it and writing 'For Mobile Deposit Only' al... ⇲

Limited functionality for auto loan payments

Fix: Check if there are specific features or options for auto loan payments in the app's settings or payment section. Sometimes, these options ma... ⇲

High fees for coin counting

Fix: If possible, consider using a local bank or credit union that offers free coin counting services. Many institutions provide this service to... ⇲

Inability to make payments to other banks

Fix: Check if the app has a feature for external transfers or payments. This may be located under the 'Transfers' or 'Payments' section of the ap... ⇲

UI issue

User interface is confusing

Fix: Take some time to explore the app's features. Familiarize yourself with the layout and where different functions are located. You can also l... ⇲

Crashes issue

FTWCCU crashes frequently

Fix: Ensure your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. Compatibi... ⇲

Bugs issue

Balance not displaying correctly

Fix: Refresh the app by pulling down on the screen to update your account information. Sometimes, the app may not display the latest balance due... ⇲

Ads issue

Annoying pop-ups for feedback

Fix: Look for an option in the app's settings to disable feedback prompts. This may be under 'Notifications' or 'App Preferences.' OR If there... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.9%

Bad experience

2.6%

Neutral

1.5%

~ from our NLP analysis of 3,957 combined software ratings.

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Private Data FTWCCU collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location