fix problems on RTP Play [iphone]

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—— Run into issues on RTP Play? Get help pending when official support gets back to you!

RTP Play
Info:
company: Rádio e Televisão de Portugal, S.A.
: http://www.rtp.pt/play
: www.rtp.pt
Chat with our AI-based RTP Play Support
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Ads issue

Excessive ads

Fix: 1. Check if there is a premium subscription option available within the app that offers an ad-free experience. If so, consider subscribing.... ⇲
 
Network issue

Streaming issues in the US

Fix: 1. Check your internet speed by running a speed test. If your speed is below 5 Mbps, consider upgrading your internet plan or connecting to... ⇲

Live streaming not functional on mobile data

Fix: 1. Check your mobile data settings by going to Settings > Cellular and ensure that RTP Play is allowed to use mobile data. 2. Restart your i... ⇲

RTP Play fails to recognize active data connection

Fix: 1. Restart your iPhone to reset the network connection. 2. Go to Settings > Cellular and toggle Cellular Data off and then back on to refres... ⇲
 
Permissions issue

Content blocked outside of Portugal

Fix: 1. Use a VPN service to connect to a server located in Portugal. This can help you access content that is otherwise restricted. 2. Check if... ⇲
 
Bugs issue

Inaccurate rights information for programs

Fix: 1. Refresh the app by closing it completely and reopening it. This may help update the content rights information. 2. Check for any updates... ⇲
 
Video issue

Poor image quality of videos

Fix: 1. Check your internet connection speed. If it is slow, the app may automatically reduce video quality. Try connecting to a faster Wi-Fi net... ⇲
 
Settings issue

No subtitles available

Fix: 1. Check the settings within the RTP Play app to see if there is an option to enable subtitles. 2. If subtitles are not available for certai... ⇲
 
UI issue

Scroll indicator not obvious

Fix: 1. Try tapping the screen while watching a video to see if the scroll indicator appears. 2. Adjust your viewing position or angle to see if... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
72.5%

Bad experience
17.5%

Neutral
10.0%

~ from our NLP analysis of 40 combined software ratings.

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 Private Data RTP Play collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics