fix problems on Mój Orange [iphone]

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—— Run into issues on Mój Orange? Get help pending when official support gets back to you!

Mój Orange
Info:
company: Orange Polska
: https://www.orange.pl/mo
: www.orange.pl
Chat with our AI-based Mój Orange Support
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Settings issue

Language switching issues

Fix: Check the app's language settings. Go to the app settings and ensure that the preferred language is set correctly. If the app does not have... ⇲

Content not fully translated to English

Fix: Check for app updates. Sometimes, translation issues are resolved in newer versions of the app. Go to the App Store, search for Mój Orange,... ⇲
 
Login issue

Login issues

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Biometric login problems

Fix: Ensure that biometric login is enabled in the app settings. Go to Settings > Mój Orange and look for the biometric login option to enable it... ⇲
 
Payments issue

Payment difficulties

Fix: Check your payment method. Ensure that your credit card or payment method is valid and has sufficient funds. You can update your payment met... ⇲

High fees for payments

Fix: Review the payment options available in the app. Sometimes, different payment methods have varying fees. Choose the one with the lowest fees... ⇲
 
Crashes issue

Mój Orange crashes on older devices

Fix: Try clearing the app's cache or data. Go to Settings > Mój Orange and look for options to clear cache or data, which can help improve perfor... ⇲
 
Ads issue

Ads take up too much screen space

Fix: Check if there is an option in the app settings to reduce or hide ads. Some apps offer a premium version that removes ads for a fee. OR I... ⇲
 
Account issue

Confusing account display

Fix: Take some time to explore the app's settings and help sections. Often, there are tutorials or FAQs that can clarify how to navigate the acco... ⇲
 
UI issue

Inaccessible features

Fix: Check for app updates. Sometimes, features may become accessible after an update. Go to the App Store and check for updates for Mój Orange.... ⇲

Mój Orange less user-friendly than before

Fix: Explore the app's settings to see if there are options to customize the interface to your liking. Sometimes, adjusting settings can improve... ⇲
 
Updates issue

Lack of detailed update information

Fix: Check the app's update notes in the App Store. Developers often provide details about what has changed in each update there. OR If the up... ⇲

Mój Orange not functional after updates

Fix: Try restarting your device after an update. This can help clear any temporary glitches that may have occurred during the update process. O... ⇲
 
Support issue

Poor customer service

Fix: Utilize the app's help or support section to find FAQs or troubleshooting guides that may address your concerns without needing to contact c... ⇲
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 what users are saying
Good experience
93.3%

Bad experience
4.5%

Neutral
2.2%

~ from our NLP analysis of 925 combined software ratings.

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 Private Data Mój Orange collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics
    • Other Data