fix problems on Atomi Smart [iphone]

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—— Run into issues on Atomi Smart? Get help pending when official support gets back to you!

Atomi Smart
Info:
company: Atomi Inc
: https://atomismart.com/support/
: atomismart.com
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Customization issue
Limited customization options for scenes

Fix: 1. Explore the app's settings to see if there are any hidden options for scene customization. 2. Use the existing scenes as a base and modif... »»
Limited color options for lights

Fix: 1. Check if there are any firmware updates available for your lights that may unlock additional color options. 2. Experiment with different... »»
Inability to create additional scenes

Fix: 1. Check if there are any updates available for the app that may introduce new features, including scene creation. 2. Review the app's setti... »»
 
UI issue
App layout requires too many steps

Fix: 1. Familiarize yourself with the app layout by spending some time exploring each section. 2. Create shortcuts on your home screen for freque... »»
Remote control requires multiple button presses

Fix: 1. Check if there are any settings in the app that allow you to customize the remote control functionality for quicker access. 2. Familiariz... »»
 
Network issue
Devices frequently go offline

Fix: 1. Check the Wi-Fi signal strength where the devices are located; consider moving them closer to the router if the signal is weak. 2. Restar... »»
App does not automatically identify WiFi

Fix: 1. Ensure that your phone's Wi-Fi is turned on and that you are connected to the correct network. 2. Restart the app and try the Wi-Fi ident... »»
Requires multiple attempts to connect devices

Fix: 1. Ensure that the devices are in pairing mode when attempting to connect. 2. Restart both the app and the device you are trying to connect... »»
 
Bugs issue
Inconsistent scheduling functionality

Fix: 1. Double-check the time zone settings in the app to ensure they match your local time. 2. Review the scheduling settings for each device to... »»
App does not indicate device status accurately

Fix: 1. Restart the app to refresh the device status display. 2. Check the connection of each device to ensure they are online and functioning pr... »»
Inconsistent performance after power outages

Fix: 1. After a power outage, restart your devices to reset their connections. 2. Check the app for any updates that may address performance issu... »»
 
Compatibility issue
Difficulties in connecting older iOS devices

Fix: 1. Ensure that the older iOS device is running the latest version of its operating system that it can support. 2. Check if the Atomi Smart a... »»
App does not support certain devices

Fix: 1. Check the compatibility list in the app or on the manufacturer's website to confirm which devices are supported. 2. If a device is not su... »»
 
Settings issue
No option to permanently turn off LCD screen

Fix: 1. Check the app settings for any options related to display settings or screen timeouts. 2. If there is no option to turn off the LCD scree... »»
 
Support issue
App lacks clear instructions for grouping lights

Fix: 1. Explore the app's help section or FAQ for any guidance on grouping lights. 2. Try creating a group by selecting multiple lights in the ap... »»
 
Freezing issue
App freezes during setup

Fix: 1. Close the app completely and restart it to see if the freezing issue resolves. 2. Ensure that your device has enough storage space and me... »»
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 what users are saying
Good experience
95.6%

Neutral
2.7%

Bad experience
1.7%

~ from our NLP analysis of 19,747 combined software ratings.

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 Private Data Atomi Smart collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics