fix problems on Elena's Journal [iphone]

—— Run into issues on Elena's Journal? Get help pending when official support gets back to you!

Elena's Journal: To Atlantis

Info:

company: Gamehouse LLC

: https://www.gamehouseoriginalstories.com/contact-us

: www.gamehouseoriginalstories.com

Chat with our AI-based Elena's Journal Support

🛠️ Common Elena's Journal Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Elena's Journal freezes on multiple levels

Fix: 1. Close the app completely: Double-tap the home button (or swipe up from the bottom of the screen on newer iPhones) to view all open apps.... ⇲

Game requires reinstallation to fix issues

Fix: 1. Before reinstalling, try clearing the app cache as mentioned above. This can sometimes resolve issues without needing a full reinstall. 2... ⇲

Payments issue

Inconvenient subscription model

Fix: 1. Review your subscription options: Go to Settings > [your name] > Subscriptions. Here, you can see your current subscription and any avail... ⇲

Gameplay issue

Lack of clarity on gameplay objectives

Fix: 1. Check the in-game tutorial: Many games have a tutorial or help section that explains gameplay objectives. Look for a 'Help' or 'Tutorial'... ⇲

Limited long-term gameplay options

Fix: 1. Explore all game modes: Check if there are different modes or levels that you haven't unlocked yet. Sometimes, completing certain objecti... ⇲

Frustrating level difficulty

Fix: 1. Take breaks: If a level is too difficult, take a break and return later with a fresh perspective. Sometimes, stepping away can help you a... ⇲

Glitches issue

Glitches in the game

Fix: 1. Restart the app: Close the app completely and reopen it to see if the glitch persists. This can often resolve temporary issues. 2. Clear... ⇲

Backup issue

Loss of progress during troubleshooting

Fix: 1. Regularly save your progress: If the game has a save feature, make sure to save your progress frequently, especially before troubleshooti... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.5%

Bad experience

1.7%

Neutral

1.7%

~ from our NLP analysis of 979 combined software ratings.

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Private Data Elena's Journal collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics

Cost of Subscriptions

GameHouse Subscription Monthly: $9.99 Full access to all GameHouse games
Full Game: $9.99 Buy the full game!
GameHouse Subscription Monthly: $9.99 Full access to all GameHouse games
GameHouse Subscription Monthly: $9.99 Full access to all GameHouse games
Buy up to level 20: $1.99 Buy up to level 20
Buy up to level 40: $4.99 Buy up to level 40
GameHouse Subscription Yearly: $89.99 Full access to all GameHouse games
Full Game: $4.99 Buy the full game!
GameHouse Subscription Yearly: $89.99 Full access to all GameHouse games