fix problems on Tixr [iphone]

—— Run into issues on Tixr? Get help pending when official support gets back to you!

Tixr - Event Tickets

Info:

company: Tixr, Inc.

: https://support.tixr.com/

: www.tixr.com

Chat with our AI-based Tixr Support

🛠️ Common Tixr Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Tixr does not allow pasting passwords from password managers

Fix: Check if your password manager has a 'copy' option that allows you to copy the password to the clipboard. Then, try tapping and holding in t... ⇲

Tixr plays audio/video sequence upon opening

Fix: Check the app settings for any options related to media playback on startup. If available, disable any autoplay features to prevent audio/vi... ⇲

Frequent login issues with incorrect email/password messages

Fix: Double-check that you are entering the correct email and password. Ensure that Caps Lock is not on and that you are using the correct case f... ⇲

Tixr locks users out after multiple failed login attempts

Fix: Wait for a specified period (usually 15-30 minutes) before trying to log in again. This is a common security feature to prevent unauthorized... ⇲

Syncing issue

Inconsistent ticket visibility between app and website

Fix: Log out of the app and log back in to refresh your ticket information. This can sometimes resolve visibility issues. OR Check for any upd... ⇲

Crashes issue

Tixr crashes when searching or tapping events

Fix: Try closing the app completely and reopening it. If the problem persists, restart your iPhone to clear any temporary glitches. OR Ensure... ⇲

Settings issue

No option to change password within the app

Fix: If the app does not provide an option to change your password, use the 'Forgot Password' feature to reset your password via email. OR As... ⇲

Payments issue

No ability to enter credit card information or use Apple Pay

Fix: Check if there are any settings within the app that allow you to manage payment methods. If not, you may need to complete your purchase thro... ⇲

Waitlist system charges users despite cancellation

Fix: Review the app's cancellation policy to understand the terms regarding waitlist charges. If you believe you were charged incorrectly, keep a... ⇲

Privacy issue

Forced to provide unnecessary personal information like birthdate

Fix: If the app requires this information, check if there is an option to skip or provide minimal information. Sometimes, apps have a 'skip' opti... ⇲

Bugs issue

Tickets disappearing from the app without explanation

Fix: Log out of the app and log back in to refresh your ticket information. This can sometimes resolve visibility issues. OR Check your email... ⇲

Poor overall app functionality and performance

Fix: Ensure that your device's operating system is up to date, as performance issues can sometimes be resolved with updates. OR If the app con... ⇲

Glitches issue

Glitchy interface preventing submission of login

Fix: Try clearing the app's cache by logging out and then logging back in. If the issue persists, restart your device to clear any temporary glit... ⇲

Support issue

No customer support available through the app

Fix: Look for a help or FAQ section within the app that may provide answers to common issues. This can often be found in the settings or profile... ⇲

Features issue

Inability to resell tickets

Fix: Check if there are any options within the app or website for transferring tickets to another user. If not, you may need to explore other pla... ⇲