fix problems on Denver Zoo [iphone]

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—— Run into issues on Denver Zoo ? Get help pending when official support gets back to you!

Denver Zoo Mobile
Info:
company: Vantix Systems
: http://denverzoo.org/
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Login issue

Requires email and password every time

Fix: Ensure that you have the 'Remember Me' option checked when logging in. If this option is not available, consider using a password manager ap... ⇲

Login button unresponsive

Fix: Try force-closing the app and reopening it. To do this, swipe up from the bottom of the screen (or double-click the home button) to view all... ⇲
 
Compatibility issue

Cannot save membership to Apple Wallet

Fix: Check if the app has an option to export or save your membership card. If it does, follow the prompts to save it as a PDF or image, which yo... ⇲

No location function for Apple Wallet card

Fix: If the app does not support location services for the Apple Wallet card, consider using the app's built-in location features to find the zoo... ⇲

Denver Zoo does not open on certain devices

Fix: Check the app's compatibility with your device model and iOS version. Ensure that your device meets the minimum requirements listed in the A... ⇲

Inconsistent compatibility with devices

Fix: Check the app's compatibility requirements in the App Store to ensure your device meets them. If your device is not listed, it may not be fu... ⇲
 
UI issue

Tickets do not show up in 'my tickets' tab

Fix: Try logging out of the app and then logging back in. This can refresh your account data and may cause your tickets to appear in the 'my tick... ⇲

Opens website for ticket purchases instead of in-app

Fix: Check the app settings to see if there is an option to enable in-app purchases. If not, you may need to purchase tickets through the website... ⇲

Map functionality is poor

Fix: Try zooming in and out on the map to see if it improves the clarity and usability. Sometimes, adjusting the zoom level can help with map ren... ⇲

Close button obstructs menu access

Fix: Try rotating your device to landscape mode to see if the layout changes and allows better access to the menu. Sometimes, orientation can aff... ⇲

Unintuitive layout

Fix: Familiarize yourself with the app's layout by exploring each section. Sometimes, spending a few minutes navigating can help you understand w... ⇲

Blurry map

Fix: Try zooming in and out on the map to see if it improves clarity. Sometimes, adjusting the zoom level can help with rendering issues. OR I... ⇲
 
Search issue

Denver Zoo not searchable by name

Fix: Ensure that you are searching in the correct section of the App Store. If you are using the search bar, try typing 'Denver Zoo' instead of '... ⇲
 
Crashes issue

Crashes when renewing membership

Fix: Ensure that your app is updated to the latest version. If it continues to crash, try deleting the app and reinstalling it from the App Store... ⇲

Denver Zoo does not open or crashes immediately

Fix: Delete the app and reinstall it from the App Store. This can resolve issues caused by corrupted files or data. OR Ensure your iPhone's op... ⇲

Crashes upon selecting notifications

Fix: Try disabling notifications for the app temporarily. Go to Settings > Notifications, find the Denver Zoo Mobile app, and toggle off 'Allow N... ⇲

Denver Zoo crashes when trying to reserve tickets

Fix: Ensure that your app is updated to the latest version. If it continues to crash, try deleting the app and reinstalling it from the App Store... ⇲
 
Bugs issue

Order not saved when navigating away

Fix: Before navigating away, ensure that you complete any required fields or save your progress if the app has a 'Save' option. This can help pre... ⇲

Denver Zoo does nothing useful

Fix: Explore all features of the app to see if there are functionalities you may not have discovered yet. Sometimes, apps have hidden features th... ⇲
 
Account issue

Membership card not accessible in app

Fix: Check if there is a specific section in the app for membership cards. Sometimes, they are located under 'Account' or 'Membership' tabs. OR... ⇲
 
Freezing issue

Denver Zoo locks up when accessing maps

Fix: Try clearing the app's cache if the option is available in the settings. This can help improve performance and reduce freezing issues. OR... ⇲

Denver Zoo freezes or is too slow

Fix: Close any other apps running in the background to free up memory. Double-click the home button (or swipe up from the bottom) and swipe away... ⇲
 
Privacy issue

Specific images cause distress

Fix: If certain images are distressing, try to avoid those sections of the app. You can also provide feedback to the zoo about your experience, b... ⇲
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 what users are saying
Bad experience
70.6%

Good experience
26.6%

Neutral
2.8%

~ from our NLP analysis of 109 combined software ratings.

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 Private Data Denver Zoo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics