fix problems on BANRURAL [iphone]

​

—— Run into issues on BANRURAL? Get help pending when official support gets back to you!

BANRURAL
Info:
company: Banco de Desarrollo Rural, S.A.
: http://www.banrural.com.gt
: www.banrural.com.gt
Chat with our AI-based BANRURAL Support
   Hello! How can I assist you?  

characters left:
 
Freezing issue

BANRURAL frequently freezes

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find BANRURAL, and select 'Offload App'. This will clear the cache without de... ⇲
 
Payments issue

Unable to make SAT payments

Fix: 1. Verify payment details: Ensure that all payment information is entered correctly, including account numbers and amounts. 2. Check for ap... ⇲
 
Login issue

Login timeout error on iPad Pro

Fix: 1. Check your internet connection: Ensure that your iPad is connected to a stable Wi-Fi or cellular network. 2. Clear app cache: Go to Sett... ⇲

User credentials not recognized

Fix: 1. Double-check your credentials: Ensure that you are entering the correct username and password. Pay attention to case sensitivity. 2. Res... ⇲
 
Security issue

Frequent password change requests

Fix: 1. Use a password manager: Consider using a password manager to generate and store strong passwords securely. This can help you keep track o... ⇲

Security concerns with bank

Fix: 1. Enable two-factor authentication: If available, enable two-factor authentication for added security on your account. 2. Regularly update... ⇲
 
Camera issue

Selfie function does not work

Fix: 1. Check camera permissions: Go to Settings > Privacy > Camera and ensure that BANRURAL has permission to access the camera. 2. Restart the... ⇲
 
Network issue

BANRURAL is unavailable on weekends

Fix: 1. Plan ahead: If you know the app is unavailable on weekends, try to complete necessary transactions during the week. 2. Use alternative b... ⇲
 
Support issue

Inconsistent customer support response

Fix: 1. Use multiple contact methods: If you are not receiving timely responses via one method (e.g., email), try reaching out through another me... ⇲

Poor customer service at physical branches

Fix: 1. Visit during off-peak hours: Try to visit the branch during less busy times (e.g., mid-morning or mid-afternoon) to receive better servic... ⇲
 
Account issue

Issues with document validation during account setup

Fix: 1. Ensure document quality: Make sure that the documents you are uploading are clear and legible. Use a scanner or a high-quality camera to... ⇲

Difficulty recovering account after losing phone

Fix: 1. Use recovery options: If you have set up recovery options (like email or security questions), use them to recover your account. 2. Backu... ⇲

Frequent code cancellations

Fix: 1. Ensure correct entry: Double-check that you are entering codes correctly, paying attention to case sensitivity and any special characters... ⇲

Inability to change user ID

Fix: 1. Check app settings: Look for an option in the app settings that allows you to change your user ID. 2. Use a different email: If changing... ⇲
 
Compatibility issue

No compatibility with newer iPhone models

Fix: 1. Check for updates: Regularly check the App Store for updates to BANRURAL that may improve compatibility with newer iPhone models. 2. Use... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
55.0%

Good experience
42.5%

Neutral
2.5%

~ from our NLP analysis of 40 combined software ratings.

 Switch to these Alternatives:
Bi en LĂ­nea
FEL
GTCApp
Banco Promerica Guatemala
BANTRAB
Bamapp Empresas
Banca MĂłvil BAC
Club Promerica.
Kash
Compass App

 Private Data BANRURAL collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info