fix problems on SugarSync [iphone]

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—— Run into issues on SugarSync? Get help pending when official support gets back to you!

SugarSync
Info:
company: SugarSync, Inc.
: https://support.sugarsync.com
: www.sugarsync.com
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Syncing issue

files not syncing across devices

Fix: 1. Ensure that you are logged into the same SugarSync account on all devices. 2. Check the sync settings in the app. Go to Settings > Sync... ⇲
 
Network issue

SugarSync frequently goes offline

Fix: 1. Check your internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa. 2. Restart your router if you are usi... ⇲

major service outages

Fix: 1. Check SugarSync's official social media channels or status page for updates on service outages. 2. If you are experiencing issues, try a... ⇲
 
Settings issue

requires manual reset

Fix: 1. If the app requires frequent manual resets, try clearing the app cache by going to Settings > SugarSync > Storage and selecting 'Clear Ca... ⇲
 
Support issue

long response time from customer support

Fix: 1. Check the SugarSync help center or FAQ section for common issues and solutions. This can often provide immediate answers without waiting... ⇲

missing features explanations

Fix: 1. Check the SugarSync help center or user guide for detailed explanations of features. 2. Explore the app settings to familiarize yourself... ⇲
 
Account issue

account access issues

Fix: 1. Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to... ⇲
 
Uploads issue

inability to upload photos

Fix: 1. Check your internet connection to ensure it is stable. 2. Ensure that you have granted the app permission to access your photos. Go to S... ⇲

difficulties with large file sharing

Fix: 1. Check the file size limits for sharing in the SugarSync app. If your file exceeds the limit, consider compressing it before sharing. 2.... ⇲
 
Loading issue

files not loading properly

Fix: 1. Ensure that you have a stable internet connection. 2. Clear the app cache by going to Settings > SugarSync > Storage and selecting 'Clea... ⇲
 
Slow issue

slow and laggy performance

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. 2. Clear the app cache by going to Settings > SugarSync > Storage and sele... ⇲
 
Updates issue

MP3 files not accessible after update

Fix: 1. Check if the MP3 files are still present in your SugarSync account by logging in through a web browser. 2. Ensure that the app has permi... ⇲
 
Backup issue

inconsistent backup of photos

Fix: 1. Check your backup settings in the app. Go to Settings > Backup and ensure that photo backup is enabled. 2. Ensure that you have a stable... ⇲
 
Freezing issue

files frozen in time

Fix: 1. Ensure that you are connected to the internet and that the app is not in offline mode. 2. Try refreshing the app by pulling down on the... ⇲
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 what users are saying
Good experience
51.0%

Bad experience
39.8%

Neutral
9.2%

~ from our NLP analysis of 98 combined software ratings.

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 Private Data SugarSync collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics