fix problems on BDO Online [iphone]

​

—— Run into issues on BDO Online? Get help pending when official support gets back to you!

BDO Online
Info:
company: BDO Unibank, Inc.
: https://www.bdo.com.ph/contact-us
: www.bdo.com.ph
Chat with our AI-based BDO Online Support
   Hello! How can I assist you?  

characters left:
 
Login issue

Inconsistent login credentials

Fix: 1. Ensure that you are entering the correct username and password. Check for any typos or case sensitivity. 2. If you have forgotten your p... ⇲
 
Loading issue

Accounts not loading

Fix: 1. Check your internet connection. Switch between Wi-Fi and mobile data to see if the issue persists. 2. Restart the app and try again. 3.... ⇲
 
Payments issue

Transaction failures

Fix: 1. Ensure that you have sufficient balance in your account to complete the transaction. 2. Check if the payment method you are using is val... ⇲

Limited payment options

Fix: 1. Check the app's payment settings to see if there are any options to add or link additional payment methods. 2. Review the app's help sec... ⇲
 
UI issue

Poor user experience

Fix: 1. Familiarize yourself with the app's layout and features by exploring the help section or user guide if available. 2. Provide feedback th... ⇲

Display errors

Fix: 1. Restart the app to see if the display error resolves itself. 2. Check for app updates in the App Store and install any available updates... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check your internet connection and switch to a more stable network if possible. 2. Clear the app cache by going to Settings > General >... ⇲
 
Account issue

Cannot add accounts

Fix: 1. Ensure that you are following the correct procedure to add accounts as outlined in the app's help section. 2. Check if there are any res... ⇲

Account balance not real-time

Fix: 1. Refresh the app by pulling down on the screen to update the account balance. 2. Log out and log back into your account to see if the bal... ⇲

Locked accounts

Fix: 1. If your account is locked, follow the prompts in the app to unlock it, usually by verifying your identity. 2. If you are unable to unloc... ⇲

No transaction history

Fix: 1. Refresh the app by pulling down on the screen to update the transaction history. 2. Log out and log back into your account to see if the... ⇲
 
Registration issue

Unreliable OTP delivery

Fix: 1. Ensure that your phone number is correctly linked to your account. 2. Check your mobile network settings to ensure that you can receive... ⇲

Pending enrollment issues

Fix: 1. Check your email for any confirmation messages regarding your enrollment. 2. Ensure that you have completed all necessary steps for enro... ⇲
 
Security issue

Frequent password change prompts

Fix: 1. Ensure that you are using a strong password that meets the app's security requirements. 2. If you are prompted to change your password f... ⇲
 
Compatibility issue

No support for multiple currencies

Fix: 1. Check if the app has a currency conversion feature or if you can set a preferred currency in the settings. 2. If multiple currencies are... ⇲
 
Messages issue

In-app messages confusing

Fix: 1. Take time to read through the in-app messages carefully and refer to the help section for clarification on any confusing terms. 2. If av... ⇲
 
Support issue

Customer support unresponsive

Fix: 1. Check the app for any alternative support options, such as live chat or FAQs. 2. Try reaching out during different hours, as support may... ⇲
 
Crashes issue

BDO Online crashes

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Force close the app and res... ⇲
 
Updates issue

Forced to use new app without features

Fix: 1. Familiarize yourself with the new app's features by exploring the help section or user guide. 2. Provide feedback through the app regard... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
89.2%

Good experience
8.9%

Neutral
1.9%

~ from our NLP analysis of 584 combined software ratings.

 Switch to these Alternatives:
Virtual Pag-IBIG
RCBCpulz
VYBE by BPI
EastWest EasyWay
CIMB Bank Philippines
SeaBank PH - Fast&Easy Banking
Security Bank App
Metrobank App
UnionBank Online
GoTyme Bank

 Private Data BDO Online collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.