fix problems on FIIL+ [iphone]

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—— Run into issues on FIIL+? Get help pending when official support gets back to you!

FIIL+: Global Edition
Info:
company: Fengfan (Beijing) Technology Co., Ltd.
: http://www.fiil.com
Chat with our AI-based FIIL+ Support
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UI issue

FIIL+ interface is cut off on some devices

Fix: Try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and check if changing the text size or display sett... ⇲

FIIL+ is not user-friendly

Fix: Take time to explore the app's interface and familiarize yourself with its layout. Sometimes, spending a little time navigating can help imp... ⇲
 
Battery issue

FIIL+ drains battery quickly

Fix: Limit background app refresh for the FIIL+ app. Go to Settings > General > Background App Refresh and turn it off for the FIIL+ app. This wi... ⇲
 
Customization issue

Graphic EQ is difficult to use

Fix: Familiarize yourself with the EQ settings by reading the user manual or looking for online tutorials. Understanding how each band affects th... ⇲
 
Audio issue

Volume drops significantly when EQ is engaged

Fix: Check the EQ settings and ensure that the overall gain is set appropriately. Sometimes, boosting certain frequencies can inadvertently lower... ⇲
 
Compatibility issue

FIIL+ does not recognize certain models

Fix: Ensure that the device is fully charged and in pairing mode. Refer to the device's manual for instructions on how to enter pairing mode. Som... ⇲

FIIL+ does not support certain features

Fix: Review the app's documentation or user manual to understand which features are supported. This can help you identify any limitations of the... ⇲

FIIL+ is not available in the US market for some models

Fix: Check if the app is available in your region by searching for it in the App Store. If it is not available, consider using a VPN to access th... ⇲
 
Settings issue

FIIL+ language changes unexpectedly

Fix: Check the language settings in the app. Look for a settings or preferences menu within the app where you can set the preferred language. If... ⇲
 
Updates issue

No updates for iOS users

Fix: Regularly check the App Store for updates. Go to the App Store, tap on your profile icon, and scroll down to see if an update is available f... ⇲
 
Network issue

FIIL+ fails to locate earbuds

Fix: Ensure that the earbuds are charged and in pairing mode. Refer to the user manual for instructions on how to put them in pairing mode. 2. Re... ⇲

Frequent disconnections from devices

Fix: Ensure that your device's firmware is up to date. Check the manufacturer's website for any updates that may improve connectivity. OR Try... ⇲
 
Slow issue

Slow response time for controls

Fix: Check your Bluetooth connection. Ensure that there are no obstructions between your iPhone and the device. Move closer to the device to see... ⇲
 
Support issue

No customer support response

Fix: Check the app for any FAQs or help sections that may provide answers to common issues. Sometimes, the app may have built-in support resource... ⇲
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 what users are saying
Bad experience
56.8%

Good experience
32.4%

Neutral
10.8%

~ from our NLP analysis of 74 combined software ratings.

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 Private Data FIIL+ collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics