fix problems on Virtru Email Protection [iphone]

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—— Run into issues on Virtru Email Protection? Get help pending when official support gets back to you!

Virtru Email Protection
Info:
company: Virtru Corporation
: https://support.virtru.com/
: www.virtru.com
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Settings issue

emails go to trash instead of forwarding

Fix: 1. Review the forwarding settings in the Virtru app. Ensure that the forwarding option is correctly configured and that there are no filters... ⇲
 
Compatibility issue

supports only one email address

Fix: 1. If you need to use multiple email addresses, consider using a different email client that supports multiple accounts. Popular options inc... ⇲

won't open on latest iOS

Fix: 1. Check if there are any updates available for the Virtru app in the App Store. Developers often release updates to ensure compatibility wi... ⇲

lacks support for multiple email accounts

Fix: 1. If you need to manage multiple email accounts, consider using a different email client that supports multiple accounts, such as Outlook o... ⇲

only works with Chrome and Gmail

Fix: 1. If you need to use other browsers or email services, consider using a different secure email app that supports a wider range of platforms... ⇲
 
Payments issue

requires payment method update for re-download

Fix: 1. Go to the App Store on your iPhone, tap on your profile picture in the top right corner, and select 'Purchased'. Find the Virtru app and... ⇲
 
Updates issue

horrible version compared to previous

Fix: 1. If you prefer the previous version, check if you can download an older version of the app from a trusted source, but be cautious as this... ⇲
 
Syncing issue

rarely receives emails

Fix: 1. Check your internet connection to ensure that your iPhone is connected to Wi-Fi or cellular data. 2. Go to Settings > Mail > Accounts an... ⇲
 
Network issue

unable to establish secure connection

Fix: 1. Ensure that your internet connection is stable. Try switching between Wi-Fi and cellular data to see if the issue persists. 2. Check if... ⇲
 
Security issue

activation issues with app-specific password

Fix: 1. Ensure that you are using the correct app-specific password generated from your email provider. Go to your email account settings on a we... ⇲

worst secure email app

Fix: 1. Explore alternative secure email apps that may better meet your needs, such as ProtonMail or Tutanota, which are known for their security... ⇲
 
Permissions issue

not authorized error on secure emails

Fix: 1. Verify that you are logged into the correct email account that has permission to access the secure emails. 2. Check if the sender has co... ⇲
 
Registration issue

verification process takes too long

Fix: 1. Ensure that your internet connection is stable and fast. A slow connection can delay the verification process. 2. Try restarting the app... ⇲
 
Crashes issue

crashes on startup

Fix: 1. Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping up on the Virtru app.... ⇲
 
Bugs issue

deletes drafts irretrievably

Fix: 1. Regularly save drafts by sending them to yourself or using a different email client that allows for better draft management. 2. Check if... ⇲
 
UI issue

insane image handling

Fix: 1. Resize images before uploading them to the app to ensure they are within the app's handling capacity. Use an image editing app to reduce... ⇲
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 what users are saying
Bad experience
50.0%

Good experience
45.2%

Neutral
4.8%

~ from our NLP analysis of 62 combined software ratings.

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 Private Data Virtru Email Protection collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics