—— Run into issues on Dr.Trainer? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: 1. Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update and install any available update... ⇲
Fix: 1. Check if the app has permission to run in the background. Go to Settings > Dr.Trainer and ensure that Background App Refresh is enabled.... ⇲
Fix: 1. Ensure that the Dr.Trainer app is installed on your Apple Watch. Open the Watch app on your iPhone, scroll down to the Installed on Apple... ⇲
Fix: 1. Make sure that the device you are trying to pair is fully charged and turned on. 2. Restart both your iPhone and the device you are tryi... ⇲
Fix: 1. Ensure that the collar is fitted correctly on your dog. A loose collar may not detect barks accurately. 2. Adjust the sensitivity settin... ⇲
Fix: 1. Ensure that the collar is charged and functioning properly. Check the battery level in the app. 2. Adjust the collar's fit on your dog t... ⇲
Fix: 1. Ensure that you are saving your settings before exiting the app. Look for a 'Save' button or similar option after making changes. 2. Che... ⇲
Fix: 1. Close the app completely and restart it. 2. Check for updates for the app in the App Store. Go to the App Store, tap on your profile ico... ⇲
Fix: 1. Ensure that your Bluetooth is functioning properly. Go to Settings > Bluetooth and toggle it off and back on. 2. Restart your iPhone to... ⇲
Fix: 1. Check the app settings for sound options. Go to the settings menu and look for sound preferences. 2. If a single beep sound is not avail... ⇲
Fix: 1. Check if the app has a virtual remote feature that can be used instead. Explore the app's interface for any remote control options. 2. I... ⇲
Fix: 1. Check if the app has a widget option by swiping right on your home screen to access the Today View. Scroll to the bottom and tap Edit to... ⇲
Fix: 1. Check if the app has a log or activity section that may not be labeled as 'history.' Explore all sections of the app to find any tracking... ⇲
Fix: 1. Check the app settings for any voice alert options. Go to the settings menu and look for sound or alert preferences. 2. If the feature i... ⇲
Fix: 1. Ensure that your iPhone has a stable internet connection. Switch between Wi-Fi and cellular data to see if the update speed improves. 2.... ⇲
Fix: 1. Ensure that Bluetooth is enabled on your iPhone and that the Dr.Trainer app has permission to access Bluetooth. Go to Settings > Dr.Train... ⇲