fix problems on LexisNexis [iphone]

—— Run into issues on LexisNexis? Get help pending when official support gets back to you!

LexisNexis® Digital Library

Info:

company: OverDrive, Inc.

: http://help.lexisdl.com/

Chat with our AI-based LexisNexis Support

🛠️ Common LexisNexis Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

TOC weirdly floats

Fix: Try adjusting the app's display settings. Go to the settings menu within the LexisNexis app and look for any options related to display or l... ⇲

Inline text input for searching TOC appears and disappears randomly

Fix: Check for any software updates for the LexisNexis app. Go to the App Store, search for LexisNexis, and see if an update is available. Updati... ⇲

Slow issue

Scrolling is laggy

Fix: Ensure that your iPhone has enough free storage space. Go to Settings > General > iPhone Storage and check if you have sufficient space. If... ⇲

Highlighting lag

Fix: Try reducing the number of simultaneous highlights. If you are highlighting multiple sections at once, it may cause lag. Highlight one secti... ⇲

UI issue

TOC renders like bitmaps

Fix: Check your internet connection. A weak or unstable connection can affect how content is rendered. Switch to a stronger Wi-Fi network or ensu... ⇲

No hyperlinking in multi-volume sets

Fix: Use the search function to locate specific volumes or sections instead of relying on hyperlinks. This can help you navigate through multi-vo... ⇲

Annoying box appears when highlighting

Fix: Check the app settings for any options related to highlighting or annotations. There may be a way to disable or adjust the behavior of the h... ⇲

Downloads issue

Long download times for books

Fix: Ensure you are connected to a strong Wi-Fi network. Downloading large files can be slow on mobile data. If possible, switch to Wi-Fi for fas... ⇲

Search issue

Lacks robust search tools

Fix: Familiarize yourself with the existing search features. Sometimes, using specific keywords or filters can yield better results. Look for any... ⇲

Loading issue

Annotations tab fails to load with too many annotations

Fix: Try reducing the number of annotations by deleting unnecessary ones. Go to the annotations tab and remove any that are not needed to see if... ⇲

Crashes issue

LexisNexis crashes when trying to highlight

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates, as t... ⇲

Customization issue

No option to copy and paste highlights without citation

Fix: Check the app settings to see if there is an option to adjust citation preferences. Some apps allow you to toggle citation settings for copy... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

64.3%

Bad experience

28.6%

Neutral

7.1%

~ from our NLP analysis of 14 combined software ratings.

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Private Data LexisNexis collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics