fix problems on MA Lottery [iphone]

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—— Run into issues on MA Lottery? Get help pending when official support gets back to you!

MA Lottery
Info:
company: Massachusetts State Lottery
: https://www.masslottery.com/about/contact
: www.masslottery.com
Chat with our AI-based MA Lottery Support
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Crashes issue

MA Lottery crashes after update

Fix: Try uninstalling the app and then reinstalling it from the App Store. This can help clear any corrupted files that may have been introduced... ⇲

MA Lottery does not open or work for some users

Fix: Ensure that your device's operating system is up to date, as compatibility issues can prevent apps from functioning properly. Update your iO... ⇲
 
Login issue

Login issues with correct credentials

Fix: Double-check that you are entering your credentials correctly, including any capitalization or special characters. If you have forgotten you... ⇲
 
Bugs issue

Inconsistent ticket scanning performance

Fix: Ensure you are in a well-lit area when scanning tickets, as poor lighting can affect the scanner's ability to read the ticket. Hold the tick... ⇲

Keno section has draw errors

Fix: Check for any updates to the app that may address known issues with the Keno section. Keeping the app updated can resolve many bugs. OR I... ⇲

Scanner issues compared to other state apps

Fix: If the scanner is not performing well, ensure you are using it in optimal conditions (good lighting, steady hands). This can significantly i... ⇲
 
Privacy issue

Too many personal information requirements

Fix: Review the app's privacy policy to understand why certain information is required. If you feel uncomfortable, look for any settings that all... ⇲
 
UI issue

Difficult to find location finder in menu

Fix: Explore the app's main menu thoroughly. Look for sections labeled 'Help', 'Settings', or 'More' where the location finder might be located.... ⇲

MA Lottery does not provide clear winning amounts

Fix: Check the app's settings or help section to see if there are options to enable notifications or alerts for winning amounts. This may help cl... ⇲

Inability to check all game results easily

Fix: Look for a dedicated results section within the app. This may be under a 'Games' or 'Results' tab. If not, try using the search function to... ⇲
 
Updates issue

Old version was preferred by users

Fix: If you prefer the old version, check if you can revert to a previous version of the app by uninstalling the current version and searching fo... ⇲
 
Account issue

Limited functionality without logging in

Fix: If you want to use the app without logging in, check if there are any guest modes or limited access features that allow you to use basic fun... ⇲
 
Permissions issue

Requires consent for credit report check

Fix: Review the app's privacy policy to understand why this consent is required. If you are uncomfortable, see if there are options to opt-out or... ⇲
 
Customization issue

Lack of a 'find my favorite ticket' function

Fix: Check if the app has a favorites or bookmarks feature that allows you to save tickets or games you frequently play. This may be located in t... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.5%

Bad experience
2.3%

Neutral
2.2%

~ from our NLP analysis of 47,810 combined software ratings.

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 Private Data MA Lottery collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics