fix problems on AbleTo [iphone]

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—— Run into issues on AbleTo? Get help pending when official support gets back to you!

AbleTo
Info:
company: AbleTo, Inc.
: https://support.ableto.com/new-ticket
: www.ableto.com
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UI issue

Habit tracker is not user-friendly

Fix: Familiarize yourself with the habit tracker by reviewing any available tutorials or help sections within the app. This can provide insights... ⇲

Lack of engaging and fun app design

Fix: Provide feedback through any available channels within the app to express your desire for a more engaging design. OR Use the app primaril... ⇲
 
Bugs issue

Technical issues with meeting times displaying incorrectly

Fix: Check your device's time zone settings. Go to Settings > General > Date & Time and ensure 'Set Automatically' is enabled to match your curre... ⇲

Inconsistent appointment scheduling process

Fix: Double-check your appointment details in the app and set reminders on your phone to ensure you don’t miss any sessions. OR Consider keepi... ⇲
 
Support issue

No customer support or technical assistance

Fix: Look for a FAQ or help section within the app. Many apps have self-help resources that can guide you through common issues. OR Search onl... ⇲

Unqualified customer service responses

Fix: Document your issues clearly and concisely when reaching out for support to ensure your concerns are understood. OR Seek help from online... ⇲
 
Customization issue

Therapist appointments feel impersonal and standardized

Fix: Prepare specific questions or topics you want to discuss with your therapist before the appointment. This can help make the session feel mor... ⇲
 
Payments issue

Misleading free trial requiring credit card information

Fix: Review the terms and conditions of the free trial carefully before signing up. This can help you understand what to expect and avoid surpris... ⇲

No option for different payment plans

Fix: Check if there are any promotions or discounts available for new users that might help with costs. OR Look for alternative mental health... ⇲

No option for in-app purchases or advertisements

Fix: Consider using the app as is, focusing on the free features it offers without the need for additional purchases. OR Look for alternative... ⇲
 
Messages issue

Inability to communicate with therapist through app

Fix: Use alternative communication methods such as email or phone to reach out to your therapist outside of the app. OR Keep a journal of your... ⇲

No direct messaging system for therapist communication

Fix: Utilize email or phone calls to communicate with your therapist outside of the app, ensuring you have a way to reach them. OR Prepare a l... ⇲
 
Login issue

Login process is problematic and requires frequent password changes

Fix: Use a password manager to help keep track of your passwords and generate strong, unique passwords for the app. OR Check if there is an op... ⇲
 
Ads issue

AbleTo categorization is misleading as free

Fix: Review the app's features and pricing structure on their website to understand what is truly free and what requires payment. OR Consider... ⇲
 
Account issue

AbleTo rejects users based on mental health status

Fix: If you believe you meet the criteria for using the app, try reaching out through any available contact methods to clarify your situation.... ⇲

Limited accessibility for low-income users

Fix: Look for community resources or local mental health services that may offer free or low-cost support. OR Research if AbleTo offers any sc... ⇲

Account deletion without explanation

Fix: Review the app's terms of service to understand the conditions under which accounts may be deleted. OR If your account is deleted, try to... ⇲
 
Audio issue

Limited audio lessons available

Fix: Explore other platforms or apps that offer a wider range of audio lessons on mental health topics. OR Check for updates in the app, as ne... ⇲
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 what users are saying
Good experience
92.7%

Bad experience
4.0%

Neutral
3.3%

~ from our NLP analysis of 4,921 combined software ratings.

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 Private Data AbleTo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics