fix problems on Benro Connect [iphone]

—— Run into issues on Benro Connect? Get help pending when official support gets back to you!

Benro Connect

Info:

company: Benro Image Technology Industrial Co., Ltd.

: http://www.benro.com

: www.benro.com

Chat with our AI-based Benro Connect Support

🛠️ Common Benro Connect Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Slow customer service response

Fix: While waiting for a response from customer service, check the app's FAQ section or user manual for common issues and solutions. Many times,... ⇲

Missing 2 star alignment

Fix: Ensure that your device is properly calibrated. Go to the settings in the app and look for calibration options. Follow the on-screen instruc... ⇲

Gameplay issue

Insufficient alignment method

Fix: Check if there are any updates available for the app. Sometimes, alignment methods are improved in newer versions. Update the app through th... ⇲

Performance issue

Inconsistent performance

Fix: Clear the app's cache by going to your iPhone settings, selecting the Benro Connect app, and choosing to clear cache or data if available. T... ⇲

UI issue

Awful UI

Fix: Explore the app settings to see if there are any options to customize the interface to your liking. Sometimes, adjusting settings can improv... ⇲

Camera issue

Camera interface malfunctions

Fix: Restart the app and your iPhone. This can often resolve temporary glitches in the camera interface. OR Check for any permissions that the... ⇲

Difficult focusing

Fix: Try adjusting the focus manually if the app allows it. Look for a focus slider or tap on the area of the screen where you want to focus. O... ⇲

Compatibility issue

Connection issues with iOS 16

Fix: Make sure that both your iPhone and the Benro device are updated to the latest firmware and software versions. Compatibility issues can aris... ⇲

Inability to connect to MacBook Pro M1

Fix: Ensure that your MacBook is updated to the latest version of macOS. Compatibility issues can arise from outdated software. OR Try using a... ⇲

Video issue

No live mode visual

Fix: Check if the live mode feature is enabled in the app settings. Sometimes, features can be turned off by default. OR Try restarting the ap... ⇲

Freezing issue

Benro Connect cannot be closed without phone reset

Fix: Force close the app by swiping up from the bottom of the screen and swiping the Benro Connect app off the screen. This should close the app... ⇲

Network issue

Fails to connect with cellular data on

Fix: Check your cellular data settings to ensure that the Benro Connect app has permission to use cellular data. Go to Settings > Cellular and sc... ⇲

Infinite retry loop on connection

Fix: Restart your iPhone and the Benro device. This can often resolve connection loops caused by temporary glitches. OR Check if there are any... ⇲

Installation issue

Upgrade process gets stuck

Fix: If the upgrade process is stuck, try force closing the app and restarting it. This can sometimes kickstart the upgrade process again. OR... ⇲

Updates issue

Latest update breaks connection

Fix: Revert to the previous version of the app if possible. You can do this by uninstalling the app and reinstalling an older version from a back... ⇲

Bugs issue