fix problems on Tap & Go [iphone]

—— Run into issues on Tap & Go ? Get help pending when official support gets back to you!

Tap & Go by HKT

Info:

company: HKT Payment Limited

: http://www.tapngo.com.hk

Chat with our AI-based Tap & Go Support

🛠️ Common Tap & Go Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot top up with FPS

Fix: Check if your bank account is linked correctly to the Tap & Go app. Go to the 'Settings' section in the app, select 'Payment Methods', and e... ⇲

Frequent forced updates

Fix: To manage forced updates, check your app settings. Go to 'Settings' > 'App Store' and toggle off 'Automatic Updates'. This way, you can cont... ⇲

Payments issue

Invalid payment requests

Fix: Ensure that the payment details you are entering are correct. Double-check the recipient's information and the amount before confirming the... ⇲

Promised rebates not credited

Fix: Check the terms and conditions of the rebate offer to ensure you meet all requirements. Sometimes, rebates have specific conditions that mus... ⇲

Refunds not processed

Fix: Verify the refund policy within the app to ensure you are eligible for a refund. Check the status of your refund request in the app under 'T... ⇲

Transaction failures deduct money

Fix: Check your transaction history to confirm if the transaction was indeed processed. If the amount is deducted but the transaction failed, not... ⇲

Inability to use card at ATMs

Fix: Check if your card is activated for ATM use. You can do this by logging into your bank account or contacting your bank’s customer service th... ⇲

Delayed posting of funds

Fix: Check the transaction history to see if the funds are pending. Sometimes, transactions take longer to process due to bank processing times.... ⇲

UI issue

Poor UI design

Fix: Familiarize yourself with the app layout. Spend some time exploring the different sections to understand where features are located. You can... ⇲

Tricky app functionality

Fix: Take time to explore the app and familiarize yourself with its features. Look for any tutorials or help sections within the app that can gui... ⇲

Crashes issue

Server crashes when busy

Fix: Try using the app during off-peak hours when server load is likely lower. This can help you avoid crashes during busy times. OR Clear the... ⇲

Tap & Go crashes after updates

Fix: After an update, restart your iPhone to clear any temporary files that may be causing the app to crash. This can help refresh the app’s perf... ⇲

Tap & Go crashes on specific actions

Fix: Identify the specific actions that cause the crash and avoid them until a fix is available. Document these actions for reference. OR Try... ⇲

Screen issue

Black screen on load

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲

Account issue

ID verification fails

Fix: Ensure that the identification documents you are using are valid and meet the app’s requirements. Check for any specific formats or types of... ⇲

Security issue

Requires 6-digit PIN for every transaction

Fix: Check if there is an option in the app settings to enable biometric authentication (like Face ID or Touch ID) for quicker access instead of... ⇲

Support issue

Customer service is unresponsive

Fix: Utilize any in-app support features, such as FAQs or chatbots, which may provide immediate assistance without needing to contact customer se... ⇲

Freezing issue

Tap & Go freezes

Fix: Force close the app and restart it. This can often resolve temporary freezing issues. If it continues to freeze, try restarting your iPhone.... ⇲

Performance issue

Inconsistent performance

Fix: Clear the app cache if the option is available in the app settings. This can help improve performance by removing unnecessary data. OR Re... ⇲

Network issue

Service downtime for extended periods

Fix: Check the app’s official social media pages or website for any announcements regarding service downtime. This can provide information on exp... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

60.0%

Good experience

40.0%

Neutral

0.0%

~ from our NLP analysis of 10 combined software ratings.

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Private Data Tap & Go collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics