fix problems on Masterworks [iphone]

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—— Run into issues on Masterworks? Get help pending when official support gets back to you!

Masterworks: Invest in Art
Info:
company: Masterworks, LLC
: http://masterworks.com
: masterworks.com
Chat with our AI-based Masterworks Support
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Payments issue

Minimum investment of $500

Fix: If the minimum investment is a barrier, consider pooling resources with friends or family to meet the minimum requirement together. OR Ex... ⇲

Inability to combine funding sources

Fix: Check the app's funding options to see if there are any updates or changes that allow for combining funding sources in the future. OR Con... ⇲

Purchase completion failures

Fix: Double-check your payment information and ensure that your funding source is valid and has sufficient funds before attempting a purchase.... ⇲
 
Search issue

No search feature

Fix: Use the app's categories or filters to navigate through available investments. Familiarize yourself with the layout to find artworks more ef... ⇲

Poor filtering options

Fix: Use the available sorting options to organize artworks by criteria such as price or date added, which can help you find what you are looking... ⇲
 
UI issue

Clunky app experience

Fix: Clear the app cache by going to your iPhone settings, selecting the Masterworks app, and choosing to clear cache or data if available. This... ⇲

Difficult document access

Fix: Check the app's help section or FAQ for guidance on accessing documents. Often, there are specific steps outlined for retrieving important d... ⇲
 
Customization issue

No secondary market

Fix: Stay informed about the art market and potential future developments regarding secondary market options within the app. This knowledge can h... ⇲

Lack of control over exit timeline

Fix: Review the investment terms and conditions to understand the expected timeline for exits. This can help you plan your investments accordingl... ⇲

Confusing secondary market

Fix: Take time to read any available guides or tutorials within the app that explain how the secondary market works. OR Engage with community... ⇲
 
Login issue

Login issues

Fix: Ensure you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to reset i... ⇲
 
Account issue

Inability to delete account

Fix: Check the app's settings or help section for any options related to account management. There may be a process outlined for account deletion... ⇲
 
Slow issue

Slow fund clearing

Fix: Be patient and plan your investments ahead of time, as fund clearing can take longer than expected. Monitor your transactions regularly. O... ⇲
 
Crashes issue

Masterworks crashes

Fix: Ensure your iPhone is updated to the latest iOS version, as app crashes can often be related to compatibility issues. OR Try restarting y... ⇲
 
Support issue

Unresponsive customer support

Fix: Check the app for any alternative support options, such as FAQs or community forums, which may provide quicker answers to your questions.... ⇲
 
Glitches issue

Glitches during high demand offerings

Fix: Try accessing the app during off-peak hours to avoid glitches caused by high demand. This can improve your experience during offerings. OR... ⇲
 
Compatibility issue

Inconsistent app performance on iPad

Fix: Check for any available updates for the app specifically for iPad and install them to improve performance. OR If performance issues persi... ⇲
 
Security issue

Security flaws with login

Fix: Change your password to a stronger one that includes a mix of letters, numbers, and symbols to enhance security. OR Enable two-factor aut... ⇲
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 what users are saying
Good experience
95.3%

Bad experience
3.2%

Neutral
1.6%

~ from our NLP analysis of 2,237 combined software ratings.

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 Private Data Masterworks collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Browsing History
    • Identifiers
    • Usage Data
    • Other Data