fix problems on MyHealth Records [iphone]

—— Run into issues on MyHealth Records? Get help pending when official support gets back to you!

MyHealth Records

Info:

company: The Government of Alberta

: https://myhealth.alberta.ca/myHealthRecords

: alberta.ca

Chat with our AI-based MyHealth Records Support

🛠️ Common MyHealth Records Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Does not write data to Apple Health

Fix: Check the app settings to ensure that MyHealth Records has permission to share data with Apple Health. Go to Settings > Privacy > Health > A... ⇲

No lot numbers for COVID vaccines

Fix: Manually enter the lot numbers into the app if the feature is not available. Look for a section in the app where you can add or edit vaccine... ⇲

UI issue

No QR codes to scan data

Fix: Check if there are any updates available for the MyHealth Records app that may include the QR code feature. Go to the App Store, search for... ⇲

Google authentication is broken

Fix: Try clearing the app's cache and data. Go to Settings > MyHealth Records > Storage and select 'Clear Cache' or 'Clear Data'. This may resolv... ⇲

Signing in with password fails with a 400 status code

Fix: Double-check that you are entering the correct username and password. Ensure that Caps Lock is off and that there are no extra spaces. OR... ⇲

Security issue

Authentication checks are broken on the web app

Fix: Clear your browser's cache and cookies. This can often resolve issues with authentication. Go to your browser settings, find the privacy or... ⇲

Account issue

Reverification process is cumbersome

Fix: Document the steps you need to take for reverification and create a checklist to streamline the process for future use. This can help make t... ⇲

Updates issue

No labs posted for over 9 months

Fix: Check if there are any settings in the app that may be filtering out lab results. Ensure that all relevant notifications and updates are ena... ⇲