fix problems on MyBuckeye [iphone]

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—— Run into issues on MyBuckeye? Get help pending when official support gets back to you!

myBuckeye
Info:
company: Buckeye CableSystem
: https://www.buckeyebroadband.com/
: www.buckeyebroadband.com
Chat with our AI-based myBuckeye Support
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Payments issue

Cannot add payment method

Fix: Ensure that you are connected to a stable internet connection. Go to the 'Payment Methods' section in the app and look for an 'Add Payment M... ⇲

Cannot pay bills

Fix: First, ensure that you have a valid payment method added to your account. If you cannot add a payment method, refer to the previous solution... ⇲
 
Login issue

Login loop issues

Fix: If you are stuck in a login loop, try resetting your password. Go to the login screen, select 'Forgot Password?', and follow the instruction... ⇲

Incorrect login information error

Fix: Double-check your username and password for any typos. If you are unsure, use the 'Forgot Password?' feature to reset your password and try... ⇲
 
Security issue

Security questions not displayed

Fix: Check your app settings to ensure that security questions are enabled. If they are not displayed during login, try logging in through the we... ⇲
 
Crashes issue

myBuckeye crashes on iOS 10 without notifications

Fix: Ensure that your iPhone is running the latest version of iOS 10. Go to Settings > General > Software Update to check for updates. If an upda... ⇲
 
UI issue

Redirects to web browser for all functions

Fix: Check if there are any settings within the app that allow you to toggle between app and web functions. Sometimes, apps have a preference set... ⇲
 
Registration issue

Registration issues

Fix: Ensure that you are entering all required information correctly during registration. Double-check for any typos or missing fields. If you en... ⇲
 
Bugs issue

Long-standing issues with app functionality

Fix: Keep the app updated to the latest version, as updates often include bug fixes and improvements. Check the App Store for any available updat... ⇲
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 what users are saying
Bad experience
67.7%

Good experience
32.3%

Neutral
0.0%

~ from our NLP analysis of 31 combined software ratings.

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 Private Data myBuckeye collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics