fix problems on NEI Learn [iphone]

—— Run into issues on NEI Learn? Get help pending when official support gets back to you!

NEI Learn

Info:

company: Neuroscience Education Institute, LLC

: http://www.neiglobal.com

Chat with our AI-based NEI Learn Support

🛠️ Common NEI Learn Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

no sound on videos

Fix: 1. Check the volume settings on your iPhone. Make sure the mute switch on the side of your device is not turned on. 2. Open the NEI Learn ap... ⇲

NEI Learn crashes frequently

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available update... ⇲

Loading issue

unable to access or continue modules

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Log out of the NEI... ⇲

UI issue

does not remember last screen

Fix: 1. Check if the app has a 'Save Progress' or 'Resume' feature in the settings. Make sure it is enabled. 2. Try logging out of the app and lo... ⇲

Gameplay issue

unable to retake exams

Fix: 1. Check if there is a specific policy regarding retaking exams within the app. Look for any guidelines in the help or FAQ section. 2. If th... ⇲

Account issue

no account setup option

Fix: 1. Ensure you are using the latest version of the NEI Learn app. Check for updates in the App Store. 2. If the app does not provide an accou... ⇲

Updates issue

NEI Learn not updated in a long time

Fix: 1. Check the App Store for any updates to the NEI Learn app. If there are no updates available, it may indicate that the developers are not... ⇲

Audio issue

audio issues on various iPhone models

Fix: 1. Check the audio settings on your iPhone. Go to Settings > Sounds & Haptics and ensure that the volume is turned up and that the 'Change w... ⇲