fix problems on Classera [iphone]

—— Run into issues on Classera? Get help pending when official support gets back to you!

Classera

Info:

company: Classera

: http://classera.com/en_us/contact-us/

Chat with our AI-based Classera Support

🛠️ Common Classera Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Classera crashes when clicking 'Next' in exams

Fix: 1. Restart the app: Close the Classera app completely and reopen it. This can clear temporary glitches. 2. Clear app cache: Go to Settings >... ⇲

cannot open attached files

Fix: 1. Check file format: Ensure the attached files are in a format supported by your device (e.g., PDF, DOCX). 2. Use a different app: If the f... ⇲

frequent login required

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can cause frequent logouts. 2. Enable... ⇲

cannot log in from app

Fix: 1. Check your credentials: Ensure you are entering the correct username and password. 2. Reset your password: If you have forgotten your pas... ⇲

Syncing issue

online assignments do not appear

Fix: 1. Refresh the app: Pull down on the screen to refresh the assignments list. 2. Check for updates: Ensure the app is updated to the latest v... ⇲

Account issue

Classera kicks users out of classes

Fix: 1. Check your internet connection: Ensure you have a stable connection, as poor connectivity can cause disconnections. 2. Update the app: Ma... ⇲

no feature to switch between multiple accounts

Fix: 1. Log out and log back in: If you need to switch accounts, log out of the current account and log in with the other account. 2. Use differe... ⇲

Video issue

video not working

Fix: 1. Check your internet connection: Ensure you have a strong and stable internet connection. 2. Restart the app: Close the app completely and... ⇲

UI issue

next button is broken

Fix: 1. Restart the app: Close and reopen Classera to reset any temporary glitches. 2. Clear app cache: Go to Settings > General > iPhone Storage... ⇲

needs easier interface

Fix: 1. Explore settings: Check the app settings for any options to customize the interface to your liking. 2. Use tutorials: Look for any user g... ⇲

Updates issue

application does not work after update

Fix: 1. Restart your device: A simple restart can often resolve issues after an update. 2. Check for further updates: Sometimes, a subsequent upd... ⇲

Classera fails to update

Fix: 1. Check your internet connection: Ensure you have a stable internet connection while trying to update the app. 2. Restart your device: Some... ⇲

Compatibility issue

exams and tests do not show on devices

Fix: 1. Refresh the app: Pull down on the screen to refresh the exams and tests list. 2. Log out and log back in: This can refresh your session a... ⇲

requires browser for many functions

Fix: 1. Use the browser: For functions that require a browser, use Safari or another browser on your iPhone to access those features. 2. Bookmark... ⇲

Slow issue

Classera is laggy

Fix: 1. Restart the app: Close and reopen Classera to clear temporary glitches. 2. Clear app cache: Go to Settings > General > iPhone Storage > C... ⇲

Customization issue

dark mode not available

Fix: 1. Check for updates: Ensure you have the latest version of Classera, as dark mode may be added in future updates. 2. Use system-wide dark m... ⇲

limited choices and features

Fix: 1. Explore all app features: Make sure you are familiar with all the features available in the app. Sometimes, features may be hidden in men... ⇲