fix problems on Fetch Pet Insurance [iphone]

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—— Run into issues on Fetch Pet Insurance? Get help pending when official support gets back to you!

Fetch Pet Insurance
Info:
company: Fetch Inc.
: https://www.fetchpet.com/faqs
: www.fetchpet.com
Chat with our AI-based Fetch Pet Insurance Support
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UI issue

Billing tab is confusing

Fix: 1. Take a moment to familiarize yourself with the layout of the billing tab. Look for any help icons or tooltips that may provide additional... ⇲

Submit button does not work

Fix: 1. Ensure that all required fields in the submission form are filled out correctly. 2. Check for any error messages that may indicate what n... ⇲
 
Notifications issue

No confirmation of claims received

Fix: 1. After submitting a claim, check your email for any confirmation messages from Fetch Pet Insurance. 2. If you do not receive an email, che... ⇲

Missing documents notifications

Fix: 1. Regularly check the app for any alerts or notifications regarding missing documents. 2. Ensure that all required documents are submitted... ⇲
 
Uploads issue

Cannot upload photos for claims

Fix: 1. Ensure that the app has permission to access your photos. Go to your iPhone settings, find Fetch Pet Insurance, and check the permissions... ⇲
 
Customization issue

Limited app capabilities

Fix: 1. Familiarize yourself with the app's features by exploring all tabs and options available. 2. Check for any updates in the App Store that... ⇲
 
Crashes issue

Crashes frequently

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Uninstall and reinstall the Fetch... ⇲
 
Account issue

Locked out of account

Fix: 1. Use the 'Forgot Password' feature on the login screen to reset your password. Follow the instructions sent to your email. 2. Ensure you a... ⇲

Difficulties in canceling services

Fix: 1. Look for a cancellation option in the app's settings or account management section. 2. Review the terms of service for specific cancellat... ⇲

No access to EOBs

Fix: 1. Check the app's claims section for any available EOBs (Explanation of Benefits). 2. Ensure you are logged into the correct account associ... ⇲
 
Slow issue

Slow claim processing

Fix: 1. Keep track of your claims and follow up through the app or website to check their status. 2. Ensure all required documentation is submitt... ⇲
 
Support issue

Inconsistent customer service

Fix: 1. Document your interactions with customer service, including dates and details of conversations. 2. If you encounter issues, try reaching... ⇲
 
Loading issue

Fetch Pet Insurance does not load data

Fix: 1. Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Restart the app and your iPhone to refres... ⇲
 
Updates issue

Inability to update pet information

Fix: 1. Navigate to the pet information section in the app and look for an edit option. Ensure all required fields are filled out correctly. 2. R... ⇲
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 what users are saying
Good experience
96.2%

Bad experience
2.4%

Neutral
1.4%

~ from our NLP analysis of 16,498 combined software ratings.

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 Private Data Fetch Pet Insurance collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Usage Data