fix problems on LifeMD Telehealth [iphone]

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—— Run into issues on LifeMD Telehealth? Get help pending when official support gets back to you!

LifeMD Telehealth
Info:
company: LifeMD
: https://support.lifemd.com/
: lifemd.com
Chat with our AI-based LifeMD Telehealth Support
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Support issue

Delayed responses from customer support

Fix: 1. Use In-App Messaging: If available, use the in-app messaging feature to send a message to customer support. This may yield a quicker resp... ⇲

Lack of timely follow-up after consultations

Fix: 1. Set Reminders: Use your phone's calendar or reminder app to set a follow-up reminder for yourself after consultations. 2. Use In-App Mes... ⇲

Difficulty reaching customer service via phone

Fix: 1. Use Alternative Contact Methods: If phone support is difficult to reach, try using email or in-app messaging for support. 2. Check Suppo... ⇲

Messages viewed by support team without response

Fix: 1. Follow Up: If you notice your message has been viewed but not responded to, send a polite follow-up message to inquire about your issue.... ⇲
 
Slow issue

Slow prescription processing

Fix: 1. Confirm Prescription Details: Double-check that all your prescription details are correct in the app. Incorrect information can delay pro... ⇲
 
Payments issue

Complicated refund process

Fix: 1. Review Refund Policy: Check the app or website for the refund policy to understand the steps required for a refund. 2. Document Your Req... ⇲

Confusing subscription and billing practices

Fix: 1. Review Subscription Details: Go to your account settings in the app to review your current subscription plan and billing cycle. 2. Check... ⇲
 
Messages issue

Inconsistent communication regarding prescriptions

Fix: 1. Set Notifications: Ensure that notifications for the LifeMD app are enabled in your iPhone settings. Go to Settings > Notifications > Lif... ⇲
 
Bugs issue

Technical issues with booking appointments

Fix: 1. Restart the App: Close and reopen the app to see if the issue resolves itself. 2. Check Internet Connection: Ensure you have a stable in... ⇲
 
Updates issue

LifeMD Telehealth does not update medication status promptly

Fix: 1. Refresh the App: Close the app and reopen it to refresh the data. 2. Check for Updates: Ensure the app is updated to the latest version,... ⇲

LifeMD Telehealth requires constant updates

Fix: 1. Enable Automatic Updates: Go to Settings > App Store and enable 'App Updates' to ensure the app updates automatically when new versions a... ⇲
 
Registration issue

Onboarding process is clunky

Fix: 1. Follow Step-by-Step: Carefully follow each step of the onboarding process, taking notes if necessary to ensure you don’t miss any importa... ⇲
 
Errors issue

Error messages prevent progress in the app

Fix: 1. Restart the App: Close the app completely and reopen it to see if the error persists. 2. Check for Updates: Ensure the app is updated to... ⇲
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 what users are saying
Good experience
97.8%

Bad experience
1.6%

Neutral
0.6%

~ from our NLP analysis of 6,512 combined software ratings.

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 Private Data LifeMD Telehealth collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics