fix problems on Relay [iphone]

—— Run into issues on Relay ? Get help pending when official support gets back to you!

Relay | Business Banking

Info:

company: Relay Financial Technologies Inc

: https://support.relayfi.com

: relayfi.com

Chat with our AI-based Relay Support

🛠️ Common Relay Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Checks take 7-10 days to deposit

Fix: To mitigate the delay in check deposits, consider using electronic payment methods whenever possible. Encourage clients and vendors to pay v... ⇲

Pending balance not accessible until full deposit

Fix: Keep track of your deposits and maintain a separate record of pending transactions. This way, you can manage your finances without relying o... ⇲

Account issue

No checks available with accounts

Fix: If checks are necessary for your business, consider opening a secondary account with a bank that offers check-writing capabilities. This can... ⇲

Lengthy approval process

Fix: Prepare all necessary documentation in advance to streamline the approval process. Create a checklist of required documents and ensure every... ⇲

Requires previous business bank statement

Fix: Gather your previous bank statements ahead of time and keep them organized. This will save you time when applying for the account or any ser... ⇲

Account freezing without notification

Fix: Regularly monitor your account activity and set up alerts for any unusual transactions. This can help you catch potential issues before they... ⇲

High documentation requirements

Fix: Create a digital folder for all required documents and keep them updated. This will make it easier to provide necessary information when req... ⇲

No Zelle integration

Fix: Consider using alternative payment platforms that integrate with Zelle for quick transfers. This can help you manage payments without relyin... ⇲

Inability to see future planned transfers

Fix: Keep a manual record of planned transfers in a spreadsheet or calendar to track your financial commitments and ensure you stay organized.... ⇲

Limited functionality in app

Fix: Explore the app's settings and features thoroughly to ensure you are utilizing all available tools. Sometimes, features may be hidden or not... ⇲

Lack of transparency in account management

Fix: Request detailed statements and reports from the app to gain better insight into your account activity and fees. This can help you understan... ⇲

Support issue

Poor communication from support

Fix: Document all interactions with support, including dates, times, and the names of representatives. This can help you escalate issues if neces... ⇲

Slow response from help desk

Fix: Try reaching out to support during off-peak hours when response times may be quicker. Early mornings or late evenings might yield better res... ⇲

Payments issue

Mobile deposit limits not suitable for business

Fix: If your mobile deposit limits are too low, consider making larger deposits less frequently to stay within the limits while still managing yo... ⇲

Frustrating transfer delays

Fix: Plan your transfers in advance and allow for extra time when scheduling payments to account for potential delays. OR Use alternative tran... ⇲

Bugs issue

Error codes during deposit submissions

Fix: When encountering error codes, take note of the specific code and consult the app's help section or online resources for troubleshooting ste... ⇲

Glitches issue

Relay glitches during mobile deposits

Fix: Clear the app's cache and data in your device settings to improve performance. This can help resolve glitches and improve the overall user e... ⇲

Privacy issue

Invasive personal financial records requirement

Fix: Review the privacy policy of the app to understand how your data will be used and stored. This can help you feel more secure about providing... ⇲

Security issue

Unauthorized charges with poor resolution

Fix: Regularly review your account statements and set up alerts for transactions to catch unauthorized charges early. Report any discrepancies im... ⇲