fix problems on Edulog Parent Portal [iphone]

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Edulog Parent Portal
Info:
company: Education Logistics, Inc.
: https://www.edulog.com/support/
: www.edulog.com
Chat with our AI-based Edulog Parent Portal Support
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Notifications issue

Notifications often incorrect or missing

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Edulog Parent Portal and ensure that notifications are enabled. Check that... ⇲

Multiple alerts for different routes

Fix: 1. Adjust Notification Settings: Within the app, go to settings and customize your notification preferences to limit alerts to only the rout... ⇲

Inconsistent notification settings

Fix: 1. Review Notification Preferences: Go to the app settings and ensure your notification preferences are set consistently for all alerts you... ⇲
 
Bugs issue

Edulog Parent Portal displays 'no students' error

Fix: 1. Log Out and Back In: Go to the app settings and log out of your account. Then log back in to refresh your student data. 2. Check Account... ⇲

Incorrect pickup/drop-off times

Fix: 1. Verify Schedule: Check the schedule provided by your school district to ensure you have the correct pickup/drop-off times. 2. Refresh the... ⇲

Edulog Parent Portal does not separate routes

Fix: 1. Check Settings: Look for any settings within the app that may allow you to filter or separate routes. 2. Refresh the App: Close the app c... ⇲

Frequent bugs and glitches

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates often fix bugs and glitches. 2. Clear Cache: Go to Setting... ⇲
 
Login issue

Requires frequent re-login

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates may fix login issues. 2. Check for Background App Refresh:... ⇲
 
Network issue

GPS feature often fails

Fix: 1. Check Location Services: Ensure that location services are enabled for the app. Go to Settings > Privacy & Security > Location Services a... ⇲
 
Settings issue

Edulog Parent Portal forgets user settings

Fix: 1. Save Settings: After adjusting your settings, ensure you save them before exiting the app. 2. Update the App: Check for updates in the Ap... ⇲
 
Updates issue

Lack of real-time updates

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection, as poor connectivity can affect real-time updates. 2. Refresh th... ⇲
 
UI issue

Poor user interface

Fix: 1. Familiarize with the App: Spend some time exploring the app to understand its layout and features better. 2. Adjust Settings: Check if th... ⇲
 
Customization issue

No option for custom alert tones

Fix: 1. Use Default Tones: While custom tones may not be available, check if the app allows you to select from different default tones. 2. Check... ⇲
 
Features issue

Inability to track substitute buses

Fix: 1. Check with School: Confirm with your school district if substitute buses are tracked through the app. 2. Refresh the App: Close the app c... ⇲

Limited functionality for multiple children

Fix: 1. Check App Settings: Look for options within the app that allow you to add multiple children or manage their settings. 2. Use Separate Acc... ⇲

No estimated arrival times based on location

Fix: 1. Check GPS Settings: Ensure that location services are enabled for the app. Go to Settings > Privacy & Security > Location Services and en... ⇲
 
Slow issue

Slow app performance

Fix: 1. Free Up Storage: Ensure your device has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or fi... ⇲
 
Support issue

Unclear communication from school district

Fix: 1. Check School Website: Visit your school district's website for updates and announcements that may not be reflected in the app. 2. Use App... ⇲
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 what users are saying
Good experience
49.8%

Bad experience
44.6%

Neutral
5.6%

~ from our NLP analysis of 1,915 combined software ratings.

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 Private Data Edulog Parent Portal collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location