fix problems on Insta360 [iphone]

—— Run into issues on Insta360? Get help pending when official support gets back to you!

Insta360

Info:

company: Insta360

: http://insta360.com

: insta360.com

Chat with our AI-based Insta360 Support

🛠️ Common Insta360 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Parts of the app are in different languages

Fix: Check the app's language settings. Go to the app settings and look for a language option. Change it to your preferred language if available.... ⇲

Cannot close video in full screen mode without watching it

Fix: Try tapping the screen once to see if a close button appears. If not, swipe down from the top of the screen to exit full screen mode. OR... ⇲

Compatibility issue

Limited features for original One X users

Fix: Explore the app settings to see if there are any options to enable additional features. Sometimes features are hidden in settings. OR Che... ⇲

iPad version is just a scaled phone version

Fix: Use the app in compatibility mode by adjusting the display settings on your iPad. Go to Settings > Display & Brightness and adjust the setti... ⇲

No import from microSD card via adapter

Fix: Check if your iPhone supports the file format on the microSD card. If not, try converting the files to a compatible format on your computer... ⇲

No import/export options with Files app

Fix: Check if the app has a built-in file management feature that allows you to import/export files directly within the app. OR Use third-part... ⇲

Inconsistent app performance across devices

Fix: Ensure that all devices are running the latest version of the app and the operating system to maintain compatibility. OR Try uninstalling... ⇲

Crashes issue

Insta360 crashes frequently during editing

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary files or apps to free up... ⇲

Loss of edits upon app crashes

Fix: Save your edits frequently by using the save option in the app, if available. This can help prevent loss of work. OR Consider exporting y... ⇲

UI issue

Trimming clips is not user-friendly

Fix: Look for tutorial videos or guides within the app or online that demonstrate how to trim clips effectively. OR Practice using the trimmin... ⇲

Editing in landscape mode is problematic on iPad

Fix: Check the app settings for any orientation lock options and adjust them accordingly. OR Try using the app in portrait mode if landscape m... ⇲

Unclear button functions and lack of hint text

Fix: Refer to the app's help section or user manual for explanations of button functions and features. OR Experiment with the buttons in a tes... ⇲

Camera issue

Viewfinder changes field of view accidentally

Fix: Check for any settings related to the viewfinder or field of view in the app settings and adjust them accordingly. OR Ensure that your de... ⇲

Uploads issue

No indication of previously uploaded videos

Fix: Create a dedicated folder within the app for uploaded videos to keep track of them manually. OR Regularly back up your videos to a cloud... ⇲

Ads issue

Automatic video playing and pop-ups are distracting

Fix: Check the app settings for options to disable autoplay or notifications that may be causing pop-ups. OR Consider using the app in airplan... ⇲

Video issue

No VR viewing mode

Fix: Look for any updates or announcements from the app regarding future VR support and keep the app updated. OR Explore alternative apps that... ⇲

Connectivity issue

Inability to connect device to app for activation

Fix: Ensure that Bluetooth is enabled on your iPhone and that the device is in pairing mode. Restart both the app and the device if necessary.... ⇲

Updates issue

Lagging and stuttering after app update

Fix: Clear the app cache if the option is available in the app settings to improve performance. OR Restart your device to refresh system resou... ⇲

Glitches issue

File management is glitchy

Fix: Regularly restart the app to refresh its file management system and clear any temporary glitches. OR Organize files manually within the a... ⇲

Storage issue

Cannot access videos from external storage

Fix: Ensure that the external storage is properly connected and recognized by your iPhone. Check the Files app to see if the storage appears ther... ⇲

Slow issue

Slow import from camera

Fix: Ensure that your camera's firmware is up to date, as updates can improve transfer speeds. OR Try using a different cable or method (like... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

86.8%

Bad experience

9.7%

Neutral

3.5%

~ from our NLP analysis of 5,362 combined software ratings.

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Private Data Insta360 collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
- Other Data

Cost of Subscriptions

999 Insta360 Diamonds: $12.99 999 Insta360 Diamonds
33 Insta360 Diamonds: $0.49 33 Insta360 Diamonds
199 Insta360 Diamonds: $2.99 199 Insta360 Diamonds
99 Diamonds: $1.49 99 Insta360 Diamonds
Insta360+(Basic) Monthly : $1.99 Insta360+(Basic) Monthly
489 Insta360 Diamonds: $6.99 489 Insta360 Diamonds
699 Insta360 Diamonds: $9.99 699 Insta360 Diamonds
Insta360+(Pro) Monthly: $6.99 Insta360+(Pro) Monthly
Insta360+ (Basic) Annually: $19.99 Insta360+ (Basic) Annually
Insta360+(Premium) Annually: $99.99 Insta360+(Premium) Annually