fix problems on Prodigy [iphone]

—— Run into issues on Prodigy ? Get help pending when official support gets back to you!

Prodigy for Parents

Info:

company: Prodigy Education Inc.

: https://prodigygame.zendesk.com/hc/en-us

: www.prodigygame.com

Chat with our AI-based Prodigy Support

🛠️ Common Prodigy Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Membership prices are high

Fix: Consider exploring any available discounts or promotions that may be offered periodically. Check the official website or app for any seasona... ⇲

Prodigy sometimes fails to track completed questions

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Prodigy for Parents, and check if an update is availa... ⇲

Compatibility issue

Limited functionality compared to web version

Fix: Familiarize yourself with the features available in the app by checking the help section or user guide within the app. This can help you max... ⇲

Login issues with child accounts

Fix: Double-check the login credentials for the child accounts. Ensure that the username and password are entered correctly, paying attention to... ⇲

Account issue

Error messages during account linking

Fix: Ensure that both the parent and child accounts are set up correctly and that you are using the correct linking method as outlined in the app... ⇲

Confusing membership management

Fix: Take some time to explore the membership management section of the app. Familiarize yourself with the layout and options available to better... ⇲

Notifications issue

Lag in goal notifications

Fix: Check your device's notification settings to ensure that notifications for Prodigy for Parents are enabled. Go to Settings > Notifications >... ⇲

Bugs issue

Rewards not consistently given

Fix: Keep track of the criteria for earning rewards as outlined in the app. Sometimes, rewards may not be given if certain conditions are not met... ⇲

Loading issue

Insights do not load

Fix: Check your internet connection to ensure that it is stable. A weak connection can prevent insights from loading properly. Try switching to a... ⇲

Registration issue

Sign up and sign in process is complicated

Fix: Follow the sign-up instructions step-by-step, ensuring that all required fields are filled out correctly. Take your time to avoid missing an... ⇲