fix problems on Jeni's [iphone]

—— Run into issues on Jeni's? Get help pending when official support gets back to you!

Jeni's

Info:

company: Jeni's Splendid Ice Creams, LLC

: https://jenis.com/rewards/

: jenis.com

Chat with our AI-based Jeni's Support

🛠️ Common Jeni's Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Jeni's is not user friendly

Fix: To improve your experience with the app, take some time to explore the different sections and features. Familiarize yourself with the layout... ⇲

Order processing issues

Fix: If you encounter order processing issues, first ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data... ⇲

Features issue

No order tracking feature

Fix: While the app may not have a built-in order tracking feature, you can keep track of your orders by checking your email for confirmation and... ⇲

Login issues with password manager

Fix: If you're having trouble logging in with a password manager, try manually entering your credentials instead. Go to the app's login screen, s... ⇲

Jeni's logs out unexpectedly

Fix: If the app logs you out unexpectedly, check your device's settings to ensure that background app refresh is enabled for the Jeni's app. This... ⇲

UI issue

Inability to check cart easily

Fix: To check your cart more easily, look for a dedicated cart icon on the main screen or menu. If it’s not visible, try tapping on the 'Home' or... ⇲

Frustrating checkout experience

Fix: To streamline your checkout experience, ensure that your payment and shipping information is saved in the app settings. This can help speed... ⇲

Payments issue

Payment splitting errors

Fix: If you experience errors while trying to split payments, ensure that all payment methods are correctly set up in your account. Double-check... ⇲

Crashes issue

Jeni's crashes during checkout

Fix: If the app crashes during checkout, first try restarting your iPhone. This can clear temporary glitches that may be causing the app to crash... ⇲

Support issue

No customer support for delivery issues

Fix: In the absence of direct customer support, check the app for any FAQ or help section that may provide guidance on common delivery issues. Yo... ⇲

Privacy issue

Email and contact info sold

Fix: To protect your information, consider using a secondary email address for app registrations. This way, your primary email remains private an... ⇲

Bugs issue

Inconsistent scoop sizes

Fix: If you notice inconsistent scoop sizes, take note of the specific flavors or items that seem to vary. You can provide feedback through the a... ⇲

Security issue

No secure connection for password reset

Fix: If you encounter issues with a secure connection during password reset, ensure that your device's software is up to date. Go to Settings > G... ⇲