fix problems on SpotHero [iphone]

—— Run into issues on SpotHero? Get help pending when official support gets back to you!

SpotHero: #1 Rated Parking App

Info:

company: SpotHero, Inc.

: https://spothero.com/contact

: spothero.com

Chat with our AI-based SpotHero Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App takes too long to set up

Fix: Ensure you have a stable internet connection before starting the setup process. If the app is still slow, try uninstalling and reinstalling... »»

App encounters errors during booking

Fix: If you encounter errors during booking, first check your internet connection. A weak connection can cause issues. If the connection is stabl... »»

Bugs issue

Car gets towed despite reservation

Fix: To avoid this issue, always double-check the parking location and the specific terms of your reservation. Make sure to arrive at the correct... »»

Reservation times change unexpectedly

Fix: Always check your reservation details before your parking time. If you notice a change, try to adjust your reservation through the app as so... »»

Broken meters cause additional fees

Fix: If you encounter a broken meter, take a photo of the meter and the surrounding area as evidence. This can help you dispute any additional fe... »»

Garages refuse to honor reservations

Fix: Always carry a copy of your reservation confirmation on your phone. If a garage refuses to honor it, show them the confirmation and explain... »»

Overbooked garages

Fix: To avoid overbooked garages, check the reviews and ratings of the garage before booking. Look for any comments about overbooking or reliabil... »»

App does not differentiate extension policies

Fix: Before booking, read the terms and conditions for each garage to understand their extension policies. This information is often available in... »»

Poor vetting of garage partners

Fix: Read reviews and ratings of garages before booking to gauge their reliability and service quality. This can help you choose better options.... »»

Support issue

Unhelpful customer support

Fix: If you find customer support unhelpful, try using the in-app chat feature for quicker responses. Be clear and concise about your issue to he... »»

Inconsistent customer service responses

Fix: When contacting customer service, provide as much detail as possible about your issue, including screenshots if applicable. This can help en... »»

Lack of timely customer support responses

Fix: When reaching out to customer support, try to do so during their peak hours for a quicker response. Check their website for the best times t... »»

Payments issue

Attendant issues additional charges

Fix: Before leaving your vehicle, confirm with the attendant that your reservation is valid and that no additional charges will apply. Keep a cop... »»

App fails to process extensions

Fix: If the app fails to process an extension, try closing the app completely and reopening it. Then, attempt to extend your reservation again.... »»

Accessibility issue

Inaccessible garages

Fix: Before booking, read the reviews and details of the garage to ensure it meets your accessibility needs. Look for any notes about accessibili... »»

UI issue

Difficult to identify parking lots

Fix: Use the map feature in the SpotHero app to get directions to your selected parking lot. Zoom in on the map to see more details about the loc... »»

Syncing issue

Reservation disappears from app

Fix: If your reservation disappears, try logging out of the app and logging back in. This can refresh your account and may restore the missing re... »»

Notifications issue

Push notifications cause confusion

Fix: Go to the app settings and adjust your notification preferences. You can choose to turn off certain notifications that you find confusing or... »»

Crashes issue

App freezes or crashes

Fix: If the app freezes or crashes, try restarting your iPhone. This can clear temporary glitches and improve app performance. OR Ensure that... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.4%

Bad experience

2.8%

Neutral

0.8%

~ from our NLP analysis of 305,437 combined software ratings.

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Private Data SpotHero collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
- Other Data