fix problems on MyVIB [iphone]

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—— Run into issues on MyVIB? Get help pending when official support gets back to you!

MyVIB
Info:
company: VIETNAM INTERNATIONAL COMMERCIAL JOINT STOCK BANK
: https://www.vib.com.vn/en/ngan-hang-so/myvib
: www.vib.com.vn
Chat with our AI-based MyVIB Support
   Hello! How can I assist you?  

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Login issue

Inability to log in

Fix: Double-check your login credentials. Ensure that you are entering the correct username and password. If you’ve forgotten your password, use... ⇲
 
Payments issue

Transaction history not available

Fix: Refresh the app by pulling down on the transaction history page. This can sometimes reload the data and make it visible. OR Log out of th... ⇲

Inadequate features for Apple Pay

Fix: Check for updates to both the MyVIB app and your iPhone's iOS. Sometimes, new features are added in updates that enhance compatibility with... ⇲
 
Support issue

Poor customer service

Fix: Utilize the in-app support feature if available. Look for a 'Help' or 'Support' section in the app where you can submit queries directly.... ⇲

Unresponsive support channels

Fix: Try reaching out during off-peak hours when support may be less busy. This can increase your chances of getting a response. OR Use social... ⇲
 
Slow issue

Slow processing

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files to free up... ⇲
 
Bugs issue

Frequent app errors

Fix: Uninstall and reinstall the app. This can resolve persistent errors by resetting the app's data and settings. OR Check for any iOS update... ⇲

Frequent bugs

Fix: Keep the app updated to the latest version, as updates often include bug fixes. Check the App Store regularly for updates. OR Report the... ⇲
 
Compatibility issue

Limited QR code support

Fix: Ensure that your camera permissions are enabled for the app. Go to Settings > Privacy > Camera and make sure MyVIB is allowed to access the... ⇲
 
Notifications issue

Inconsistent transaction notifications

Fix: Check your notification settings for the app. Go to Settings > Notifications > MyVIB and ensure that notifications are enabled and set to yo... ⇲
 
Updates issue

Forced app upgrades

Fix: Adjust your App Store settings to disable automatic updates. Go to Settings > App Store and toggle off 'App Updates'. This will allow you to... ⇲
 
Account issue

Account lockouts

Fix: If you are locked out, use the 'Forgot Password' feature to reset your password and regain access to your account. OR Ensure that you are... ⇲
 
Registration issue

Difficulties with online registration

Fix: Ensure that you are using a strong and stable internet connection during the registration process. Switch to Wi-Fi if possible. OR Clear... ⇲
 
UI issue

Poor user interface design

Fix: Familiarize yourself with the app's layout by exploring all menus and options. Sometimes, user experience improves with practice. OR Look... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
66.3%

Bad experience
31.9%

Neutral
1.8%

~ from our NLP analysis of 163 combined software ratings.

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 Private Data MyVIB collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contacts
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data