fix problems on 神州专车-专业安全，出行优选 [iphone]

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神州专车-专业安全，出行优选
Info:
company: UCAR (Fujian) Information Technology Co., Ltd.
: http://www.10101111.com/
Chat with our AI-based 神州专车-专业安全，出行优选 Support
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Screen issue

Black screen when switching apps

Fix: 1. Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen.... ⇲
 
Crashes issue

Abnormal app exit during order completion

Fix: 1. Ensure that your app is updated to the latest version available in the App Store. 2. Clear the app's cache by uninstalling and reinstalli... ⇲
 
Registration issue

Requires a Chinese phone number

Fix: 1. If you have a Chinese phone number, consider using it for registration. Alternatively, check if the app allows registration via email or... ⇲
 
Bugs issue

No driver assigned after booking

Fix: 1. Wait a few minutes as sometimes drivers may take time to accept the booking. 2. Try canceling the booking and rebooking to see if a drive... ⇲
 
Search issue

Difficulty finding cars during busy hours

Fix: 1. Try booking the ride in advance if possible, as this can help secure a driver before demand increases. 2. Consider using the app during o... ⇲
 
Payments issue

Charges are double compared to competitors

Fix: 1. Compare the fare estimates before booking and consider using the app only for specific situations where it may be more convenient. 2. Loo... ⇲

Final bill is unknown until trip completion

Fix: 1. Before booking, check if the app provides an estimated fare range based on your pickup and drop-off locations. 2. Keep track of the trip... ⇲

Incorrect fee calculation

Fix: 1. Double-check the fare estimate before booking and compare it with the final bill after the ride. 2. If you notice discrepancies, take scr... ⇲

Dynamic price increases

Fix: 1. Monitor the fare estimates before booking and try to book during off-peak hours to avoid surge pricing. 2. Consider using the app's fare... ⇲

Inconvenient card management

Fix: 1. Go to the app settings and check the payment options to manage your cards. Ensure that you have the correct card details entered. 2. Remo... ⇲

Automatic voucher application issues

Fix: 1. Check the app settings to ensure that automatic voucher application is enabled. 2. Manually apply any available vouchers before confirmin... ⇲

Unjustified fare increases

Fix: 1. Monitor fare estimates before booking and compare them with the final fare after the ride. If you notice unjustified increases, document... ⇲
 
Support issue

Rude and unprofessional drivers

Fix: 1. Provide feedback through the app after the ride to report the driver’s behavior, which may help improve service. 2. If you encounter a ru... ⇲

Dirty cars

Fix: 1. Before getting into the car, inspect the cleanliness and if it does not meet your standards, consider canceling the ride and requesting a... ⇲

Poor customer service

Fix: 1. Use the in-app support feature to submit your queries or complaints, ensuring you provide detailed information for better assistance. 2.... ⇲

Lack of customer experience consideration

Fix: 1. Provide detailed feedback through the app regarding your experience to help the company understand customer needs. 2. Participate in any... ⇲
 
Ads issue

Frequent pop-up ads

Fix: 1. Check the app settings to see if there is an option to disable ads or opt for a premium version of the app that may have fewer ads. 2. Cl... ⇲
 
Updates issue

Unsafe website updates

Fix: 1. Ensure that you are downloading the app from the official App Store to avoid unsafe versions. 2. Regularly check for updates in the App S... ⇲
 
Network issue

Failed location retrieval

Fix: 1. Ensure that location services are enabled for the app by going to Settings > Privacy > Location Services and selecting the app. 2. Restar... ⇲
 
UI issue

Mandatory driver rating options

Fix: 1. Provide honest feedback in the rating system, as this can help improve driver quality. 2. If you feel uncomfortable rating a driver, cons... ⇲
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 what users are saying
Good experience
88.9%

Bad experience
11.1%

Neutral
0.0%

~ from our NLP analysis of 18 combined software ratings.

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 Private Data 神州专车-专业安全，出行优选 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics