fix problems on DraftKings Casino [iphone]

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—— Run into issues on DraftKings Casino? Get help pending when official support gets back to you!

DraftKings Casino - Real Money
Info:
company: DraftKings
: https://www.draftkings.com/help/contact-us/cs
: casino.draftkings.com
Chat with our AI-based DraftKings Casino Support
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Crashes issue

DraftKings Casino frequently crashes

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Also, make su... ⇲
 
Support issue

Customer service is unresponsive

Fix: Use the in-app chat feature if available, as it may provide quicker responses than email. Be sure to check the hours of operation for custom... ⇲

Bots used for customer support

Fix: If you find the bot unhelpful, try asking more specific questions or using keywords that may trigger a more relevant response. Be patient an... ⇲

Inadequate troubleshooting support

Fix: Utilize the app's FAQ or help section for common troubleshooting tips. This can often provide quick solutions to common issues without needi... ⇲
 
Ads issue

Promotions often not honored

Fix: Keep a record of the promotions you have participated in, including screenshots if possible. If a promotion is not honored, you can referenc... ⇲

Unclear terms for promotions

Fix: Before participating in any promotion, read the terms and conditions carefully. If they are unclear, consider reaching out to customer suppo... ⇲

Misleading promotional offers

Fix: Always read the fine print associated with promotional offers to understand the requirements and limitations. This can help you avoid misund... ⇲
 
Payments issue

Slow withdrawal process

Fix: Check the withdrawal processing times listed in the app or website. If your withdrawal is taking longer than stated, ensure that all your ac... ⇲

Delayed processing of withdrawals

Fix: Check the withdrawal processing times in the app and ensure you have completed all necessary verification steps. If delays occur, keep track... ⇲

Difficulty in cashing out casino credits

Fix: Check the app for specific requirements or restrictions related to cashing out casino credits. Ensure you meet all conditions before attempt... ⇲
 
Glitches issue

Glitches during gameplay

Fix: Ensure your internet connection is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the issue persists. A w... ⇲
 
UI issue

Confusing app layout

Fix: Take some time to explore the app's layout. Familiarize yourself with the main sections, such as games, promotions, and account settings. Yo... ⇲
 
Account issue

Account restrictions without clear reason

Fix: Review the app's terms of service to understand the possible reasons for account restrictions. Ensure you are complying with all rules and r... ⇲
 
Gameplay issue

Inconsistent game performance

Fix: Check for any updates to the app and your device's operating system, as performance issues can sometimes be resolved with updates. Also, ens... ⇲

RNG issues in live dealer games

Fix: If you suspect RNG issues, try switching to a different live dealer game to see if the problem persists. This can help determine if the issu... ⇲

Limited demo options for some games

Fix: Explore the app for any available demo or practice modes for games you are interested in. Some games may have demo versions available only a... ⇲

Unfair odds in slot games

Fix: Research the payout percentages of the slot games you are playing. This information is often available in the game’s information section. Ch... ⇲
 
Bugs issue

Frequent technical errors

Fix: Ensure your app is updated to the latest version, as updates often include bug fixes for technical errors. Also, check your internet connect... ⇲
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 what users are saying
Good experience
91.0%

Bad experience
5.5%

Neutral
3.5%

~ from our NLP analysis of 71,335 combined software ratings.

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 Private Data DraftKings Casino collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data