fix problems on CGV [iphone]

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—— Run into issues on CGV? Get help pending when official support gets back to you!

CGV
Info:
company: CJ CGV Co.ltd
: https://m.cgv.co.kr
: m.cgv.co.kr
Chat with our AI-based CGV Support
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Settings issue

No English option

Fix: If the app does not have an English option, consider using a translation app to translate the text on your screen. You can take screenshots... ⇲
 
Registration issue

Sign-up issues

Fix: Double-check that you are entering all required information correctly. Ensure that your email address is valid and that you are using a stro... ⇲

Does not accept foreign registration numbers

Fix: If you are trying to register with a foreign number, ensure that you are entering the number in the correct format, including the country co... ⇲
 
Crashes issue

CGV crashes frequently

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Also, check f... ⇲

CGV does not start

Fix: Force close the app by swiping it away in the app switcher, then reopen it. If it still does not start, restart your iPhone by holding the p... ⇲
 
UI issue

Pop-ups do not disappear

Fix: Try tapping outside the pop-up or looking for a close button (usually an 'X' in the corner). If the pop-up is persistent, force close the ap... ⇲

Barcode not showing

Fix: Ensure that your device's camera is functioning properly. Test it by opening the camera app and checking if it can capture images clearly. I... ⇲

Unintuitive controls

Fix: Take time to explore the app and familiarize yourself with the controls. Look for any help or tutorial sections that may explain how to use... ⇲

Inconsistent UI

Fix: Try to identify specific areas where the UI is inconsistent and take notes. This can help you understand how to navigate those areas better.... ⇲
 
Compatibility issue

No support for iPhone X resolution

Fix: Try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and check if changing the display settings helps wi... ⇲
 
Updates issue

Frequent updates causing issues

Fix: If updates are causing problems, consider disabling automatic updates in your App Store settings. Go to Settings > App Store and toggle off... ⇲
 
Stability issue

Poor app stability

Fix: Regularly clear the app's cache if the option is available in the settings. This can help improve performance and stability. OR Uninstall... ⇲
 
Slow issue

Slow performance

Fix: Close any unnecessary background apps to free up resources. Double-click the home button (or swipe up from the bottom on newer models) and s... ⇲
 
Login issue

Lack of automatic login feature

Fix: If the app does not support automatic login, consider using a password manager to store your login credentials securely. This can make loggi... ⇲
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 what users are saying
Bad experience
66.7%

Good experience
23.3%

Neutral
10.0%

~ from our NLP analysis of 30 combined software ratings.

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 Private Data CGV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Browsing History
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data