fix problems on Rocket Mortgage [iphone]

—— Run into issues on Rocket Mortgage? Get help pending when official support gets back to you!

Rocket Mortgage

Info:

company: Rocket Mortgage, LLC

: https://www.rocketmortgage.com/talk-to-us

: www.rocketmortgage.com

Chat with our AI-based Rocket Mortgage Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App does not display scheduled payment date

Fix: Check the app settings to ensure that notifications for scheduled payments are enabled. Go to 'Settings' > 'Notifications' and make sure tha... »»

Points system frequently malfunctions

Fix: Clear the app cache by going to 'Settings' > 'General' > 'iPhone Storage', find Rocket Mortgage, and select 'Offload App'. This will remove... »»

Screen issue

Screen scaling issues on payment center

Fix: Adjust the display settings on your iPhone. Go to 'Settings' > 'Display & Brightness' and check if 'View' is set to 'Standard'. If it’s set... »»

Payments issue

Autopay setup problems

Fix: Ensure that all your payment information is correctly entered in the app. Go to 'Payment Methods' and verify that your bank account details... »»

App sometimes fails to process payments

Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try switching to cellular data or vice versa. A poor connection can cau... »»

Raising closing costs without adequate explanation

Fix: Review your loan estimate and closing disclosure documents carefully. These documents should outline all fees and costs associated with your... »»

Messages issue

Inconsistent communication regarding loan status

Fix: Check your notification settings within the app to ensure that you are receiving updates. Go to 'Settings' > 'Notifications' and confirm tha... »»

Settings issue

Lack of clarity on refinancing terms

Fix: Review the refinancing section in the app carefully. Look for any FAQs or help sections that may provide additional information on refinanci... »»

Difficulties in removing PMI without refinancing

Fix: Review your loan documents to understand the specific terms regarding PMI removal. This information is often included in the original loan a... »»

Notifications issue

Frequent spam communications

Fix: Adjust your communication preferences in the app. Go to 'Settings' > 'Communication Preferences' and opt-out of any non-essential communicat... »»

Support issue

Appraisal disputes place burden on buyers

Fix: Document all communications regarding the appraisal and keep a record of any discrepancies. This will help you present your case clearly if... »»

Delayed responses from customer support

Fix: Try using the in-app chat feature for quicker responses, as this may be faster than email or phone support. Look for a 'Help' or 'Support' s... »»

UI issue

Limited space for account holder names

Fix: If you are unable to enter full names, try using initials or abbreviations where possible. For example, use first initials and last names to... »»

Complexity in navigating loan options

Fix: Take advantage of any tutorial or help sections within the app that explain the loan options available. These resources can provide clarity... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

98.1%

Neutral

1.3%

Bad experience

0.6%

~ from our NLP analysis of 135,561 combined software ratings.

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Private Data Rocket Mortgage collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- Sensitive Info