fix problems on TPass [iphone]

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—— Run into issues on TPass? Get help pending when official support gets back to you!

TPass - Order Bubble Tea
Info:
company: SherpaShare, Inc
: http://tpass.co/faq/
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Support issue

Unresponsive customer service

Fix: 1. Use the in-app support feature to submit a ticket, ensuring you provide detailed information about your issue. 2. Check if there are alte... ⇲

Rude customer support

Fix: 1. Document your interactions with customer support, noting the date, time, and details of the conversation. 2. If you encounter rudeness, r... ⇲

Poor communication regarding issues

Fix: 1. Document your issues and interactions with customer support to have a clear record. 2. Use the app's feedback feature to express your con... ⇲
 
Payments issue

Mandatory reloading in fixed increments

Fix: 1. Check if there are any settings in the app that allow you to adjust the reload increments. 2. If not, plan your reloads according to your... ⇲

Inability to pay exact order amount

Fix: 1. Use the app's balance to cover the maximum amount allowed and pay the remaining balance with another payment method if possible. 2. If th... ⇲

Lack of refund for unused balance

Fix: 1. Review the app's terms of service regarding balance refunds to understand your options. 2. Use the balance for future purchases to avoid... ⇲

Inability to combine payment methods

Fix: 1. Check the app settings to see if there are any options to link multiple payment methods. 2. Use one payment method for the majority of th... ⇲

No option to cash out small balances

Fix: 1. Use the balance for future purchases to avoid losing it. 2. Consider pooling your balance with a friend or family member who also uses th... ⇲
 
Settings issue

Confusing subscription cancellation process

Fix: 1. Navigate to the account settings and look for subscription management options. Follow the prompts to cancel your subscription. 2. Take sc... ⇲
 
Crashes issue

TPass crashes frequently

Fix: 1. Ensure your device's operating system is up to date, as compatibility issues can cause crashes. 2. Clear the app's cache by going to your... ⇲
 
Ads issue

Misleading information about free drinks

Fix: 1. Carefully read the terms and conditions associated with promotions to understand eligibility. 2. Keep an eye on the app for updates or ch... ⇲
 
Compatibility issue

Limited selection of participating stores

Fix: 1. Regularly check the app for updates, as new stores may be added over time. 2. Use the app's map feature to find nearby participating stor... ⇲

Stores listed as available but permanently closed

Fix: 1. Report any closed stores through the app's feedback feature to help improve the accuracy of the store listings. 2. Use the app's map feat... ⇲
 
Rewards issue

Rewards system is complicated

Fix: 1. Review the rewards program details in the app to understand how points are earned and redeemed. 2. Keep a log of your transactions to tra... ⇲

Difficult to track eligible rewards

Fix: 1. Regularly check the rewards section in the app to stay updated on your points and eligibility. 2. Keep a personal log of your transaction... ⇲
 
Notifications issue

Order cancellations without notification

Fix: 1. Regularly check your order status in the app to stay updated on any changes. 2. Enable notifications in the app settings to receive alert... ⇲
 
Glitches issue

Frequent technical glitches

Fix: 1. Ensure your app is updated to the latest version, as updates often fix bugs. 2. Clear the app's cache or reinstall the app to resolve per... ⇲
 
Pricing issue

Unclear pricing and fees

Fix: 1. Review the pricing details in the app's settings or help section to understand any fees associated with transactions. 2. Keep track of yo... ⇲
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 what users are saying
Good experience
86.7%

Bad experience
9.5%

Neutral
3.8%

~ from our NLP analysis of 735 combined software ratings.

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 Private Data TPass collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Diagnostics