fix problems on BGG Catalog [iphone]

—— Run into issues on BGG Catalog? Get help pending when official support gets back to you!

BGG Catalog

Info:

company: Fco. Javier Perez Pacheco

: https://bgg-catalog.web.app/

: bgg-catalog.web.app

Chat with our AI-based BGG Catalog Support

🛠️ Common BGG Catalog Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Fails to sync with BGG

Fix: 1. Check your internet connection to ensure it is stable. 2. Open the BGG Catalog app and navigate to the settings. 3. Look for the 'Sync' o... ⇲

Error during initial download

Fix: 1. Ensure you have enough storage space on your iPhone. Go to Settings > General > iPhone Storage to check. 2. If storage is low, delete unn... ⇲

Syncing issue

Constantly out of sync with BGG

Fix: 1. Open the app and go to settings. 2. Tap on 'Sync' and ensure you are logged into your BGG account. 3. If it still shows out of sync, try... ⇲

Won't sync all games

Fix: 1. Check the sync settings in the app to ensure all game categories are selected for syncing. 2. Manually trigger a sync by pulling down on... ⇲

Login errors

Fix: 1. Double-check your username and password for any typos. 2. If you have forgotten your password, use the 'Forgot Password' feature on the B... ⇲

Credentials not working

Fix: 1. Verify your username and password by logging into the BGG website. 2. If you have forgotten your password, use the 'Forgot Password' feat... ⇲

Network issue

Too many calls to BGG website

Fix: 1. Limit the frequency of syncs by adjusting the sync settings in the app. 2. Instead of syncing every time you open the app, consider synci... ⇲

Screen issue

Random white screens

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. 2. Restart your iPhone and reopen the... ⇲

Freezing issue

BGG Catalog freezes

Fix: 1. Force close the app and restart it. 2. If it freezes again, check for updates in the App Store and install any available updates. OR 1... ⇲

UI issue

Cannot open game details

Fix: 1. Ensure that the app is updated to the latest version. 2. Restart the app and try accessing the game details again. OR 1. If the issue... ⇲

Cannot add new players

Fix: 1. Check if you are logged into your BGG account. 2. Ensure that you have the latest version of the app installed. 3. Restart the app and tr... ⇲

Updates issue