fix problems on MyMcCoy [iphone]

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—— Run into issues on MyMcCoy ? Get help pending when official support gets back to you!

myMcCoy Mobile Banking
Info:
company: McCoy Federal Credit Union Inc.
: https://www.mccoyfcu.org/online-services/mymccoy-mobile.html
: www.mccoyfcu.org
Chat with our AI-based myMcCoy Support
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Bugs issue

Mobile deposit feature rarely works

Fix: 1. Ensure good lighting: When taking pictures of checks, ensure you have good lighting and that the check is flat and free of wrinkles to im... ⇲

Pending transfers display misleading status

Fix: 1. Check transaction history: Sometimes, the app may not update in real-time. Check your transaction history on the website for the most acc... ⇲

Inability to deposit checks into multiple accounts on the same day

Fix: 1. Use the website: If the app restricts this feature, try logging into your bank's website to see if you can deposit checks into multiple a... ⇲

Limited functionality for mobile deposits

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as updates may improve functionality. OR 2. Use the website for... ⇲

myMcCoy does not allow for easy fund transfers

Fix: 1. Use the website: If the app is cumbersome for fund transfers, consider using the bank's website for easier navigation. OR 2. Familiari... ⇲
 
Glitches issue

Glitches prevent viewing multiple accounts

Fix: 1. Restart the app: Close the app completely and reopen it. This can sometimes resolve temporary glitches. OR 2. Log out and log back in:... ⇲
 
UI issue

myMcCoy layout is confusing for first-time users

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. Look for a help or tuto... ⇲

myMcCoy does not show running total of debits and credits

Fix: 1. Manually track transactions: Use a separate budgeting app or a spreadsheet to track your debits and credits until this feature is availab... ⇲

Navigation issues lead to accidental sign-outs

Fix: 1. Be cautious with gestures: Pay attention to how you navigate the app to avoid accidental sign-outs. Try to use the back button instead of... ⇲
 
Login issue

Lack of fingerprint login option

Fix: 1. Enable Face ID or Touch ID: Go to your iPhone's Settings > Face ID & Passcode or Touch ID & Passcode, and ensure that the feature is enab... ⇲
 
Support issue

Customer service is unhelpful

Fix: 1. Use online FAQs: Check the bank's website for FAQs or troubleshooting guides that may address your issues without needing to contact cust... ⇲
 
Installation issue

myMcCoy requires frequent uninstall and reinstall

Fix: 1. Regularly update the app: Ensure you are using the latest version to minimize bugs that may cause crashes. OR 2. Free up storage: Go t... ⇲
 
Updates issue

Inconsistent performance after updates

Fix: 1. Restart your device: Sometimes, a simple restart can resolve performance issues after an update. OR 2. Clear app cache: As previously... ⇲
 
Notifications issue

No alerts for rejected mobile deposits

Fix: 1. Check notifications settings: Ensure that notifications for the app are enabled in your iPhone's Settings > Notifications > myMcCoy Mobil... ⇲
 
Slow issue

myMcCoy is slow and requires in-person visits for many tasks

Fix: 1. Clear app cache and data: This can help improve the app's performance. Refer to previous solutions for steps on how to do this. OR 2.... ⇲
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 what users are saying
Good experience
84.7%

Bad experience
12.4%

Neutral
2.9%

~ from our NLP analysis of 963 combined software ratings.

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 Private Data myMcCoy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics