fix problems on SafeUT [iphone]

—— Run into issues on SafeUT? Get help pending when official support gets back to you!

SafeUT

Info:

company: University of Utah Hospitals and Clinics

: https://healthcare.utah.edu/uni/

: healthcare.utah.edu

Chat with our AI-based SafeUT Support

🛠️ Common SafeUT Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Messages sometimes fail to send without notification

Fix: Check your internet connection. Ensure that you are connected to Wi-Fi or have a strong cellular signal. If the connection is weak, try swit... ⇲

Inconsistent notification system

Fix: Go to your iPhone's Settings, then Notifications. Find SafeUT in the list and ensure that notifications are enabled. Check that the alert st... ⇲

Slow issue

Counselor response times can be slow

Fix: If you are waiting for a response, consider sending a follow-up message to the counselor. This can sometimes prompt a quicker reply. OR T... ⇲

Freezing issue

SafeUT freezes or gets stuck on loading screen

Fix: Force close the app and restart it. This can clear temporary glitches. If the problem persists, try restarting your iPhone by holding down t... ⇲

Messages issue

Difficulty in accessing chat features

Fix: Ensure that you have the latest version of the app installed. Go to the App Store, search for SafeUT, and see if an update is available. O... ⇲

Customization issue

Limited school options for tips submission

Fix: If your school is not listed, consider reaching out to your school administration to inquire about getting added to the SafeUT system. They... ⇲

Lack of dark mode

Fix: Check if your iPhone has a system-wide dark mode option. Go to Settings > Display & Brightness and select 'Dark'. This may not change the ap... ⇲

No journal option for users

Fix: Use a separate journaling app available on the App Store. There are many free options that can help you keep track of your thoughts and feel... ⇲

Support issue

Some counselors may lack empathy or professionalism

Fix: If you feel uncomfortable with a counselor, you can request to speak with a different counselor within the app. Look for options to change y... ⇲

Tips submitted may not receive responses or action

Fix: Follow up on your submitted tip if you do not receive a response within a reasonable timeframe. You can do this through the app or by contac... ⇲

Privacy issue

Users required to provide personal information

Fix: Review the privacy policy of the app to understand how your information is used. If you are uncomfortable, consider whether you can use the... ⇲

UI issue

Inability to see what is being typed in the app

Fix: Check if there are any accessibility settings enabled on your iPhone that might affect text visibility. Go to Settings > Accessibility and r... ⇲

Registration issue

Users must be affiliated with a school to access the app

Fix: If you are not affiliated with a school, consider reaching out to local mental health services or hotlines that may offer similar support wi... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

50.1%

Bad experience

41.8%

Neutral

8.1%

~ from our NLP analysis of 371 combined software ratings.

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We Believe

Private Data SafeUT collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
Data Linked to You: The following data may be collected and linked to your identity:
- Location
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Identifiers
- Other Data